Overall Satisfaction with Pega Platform
It is used as a BPM for the call center agents and to manage the rules of the client's proprietary claims entitlement engine.
- Case management
- Rules-based decision making
- Automating repetitive business processes, but being smart to identify changes and also update decision-making rule dynamically.
- Managing incoming and outgoing communications.
- User interface
- Version updates
- Using Pega as a data management tool for the enterprise data
- Reduction of call handling time by 30%.
- Ability to make and deploy changes faster and dynamically.
- Ability to automate processes and notify internal and external customers via several communication options.