PEGA rules the internal customers but needs to impress external customers now.
June 28, 2018
PEGA rules the internal customers but needs to impress external customers now.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pega Platform
It is used as a BPM for the call center agents and to manage the rules of the client's proprietary claims entitlement engine.
- Case management
- Rules-based decision making
- Automating repetitive business processes, but being smart to identify changes and also update decision-making rule dynamically.
- Managing incoming and outgoing communications.
- User interface
- Version updates
- Using Pega as a data management tool for the enterprise data
- Reduction of call handling time by 30%.
- Ability to make and deploy changes faster and dynamically.
- Ability to automate processes and notify internal and external customers via several communication options.
Cheaper than TIBCO and has a better front-end as compared to TIBCO.
Cheaper than Salesforce when the target audience is the internal customers like call center agents and claim specialists.
Cheaper than Salesforce when the target audience is the internal customers like call center agents and claim specialists.