PEGA rules the internal customers but needs to impress external customers now.
June 28, 2018

PEGA rules the internal customers but needs to impress external customers now.

Ashish Kamdar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pega Platform

It is used as a BPM for the call center agents and to manage the rules of the client's proprietary claims entitlement engine.
  • Case management
  • Rules-based decision making
  • Automating repetitive business processes, but being smart to identify changes and also update decision-making rule dynamically.
  • Managing incoming and outgoing communications.
  • User interface
  • Version updates
  • Using Pega as a data management tool for the enterprise data
  • Reduction of call handling time by 30%.
  • Ability to make and deploy changes faster and dynamically.
  • Ability to automate processes and notify internal and external customers via several communication options.
Cheaper than TIBCO and has a better front-end as compared to TIBCO.
Cheaper than Salesforce when the target audience is the internal customers like call center agents and claim specialists.
Best suited for:
1. Business Process Automation
2. Rules-based Decision Making
3. Managing middle-office/ back-office operations

Not suitable for: Customer facing application and management.

Pega Platform Feature Ratings

Process designer
7
Process simulation
6
Business rules engine
9
SOA support
8
Process player
7
Form builder
5
Model execution
7
Social collaboration tools
6
Dashboards
8
Standard reports
8
Custom reports
8