Pendo.io - quant to your qual
Updated October 20, 2025

Pendo.io - quant to your qual

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We use Pendo.io as one of our main sources of product analytics, intercept surveys, and onboarding guides for our users. It provides us the quantitative data we need to pair with the qualitative insights we receive from our other research methodologies. We've also used it to announce and onboard users to new features and capabilities beyond the training our support team can provide.

Pros

  • Intercept surveys
  • User access and management
  • Onboarding guides

Cons

  • Easier tagging of features and buttons within a page
  • More in depth capabilities with intercept surveys (like question logic)
  • Eye tracking capabilities
  • Ability to marry qualitative insights to quantitative analytics (such as what features users are not using to then follow up and ask why)
  • Ability to identify and track individual product users
  • Ability to target specific subsets of users for intercept surveys
Yes, we do have a very informal center of excellence that is led by someone on our experience team with representatives across product, data and analytics and other functional areas. This has helped us maintain quality and scalability with our Pendo practices between our products, and allow allows teams who are new to Pendo to have a point of reference for questions, asks, in other topics.
The design of their product is visually appealing, but I find their dashboard capabilities a tad too rudimentary and are limited by the tagging we set up on each page of our web product. I also think their guide designs could benefit from ability to customize it a bit more and align to the look and feel of our brand.
Pendo.io seems to be more commonly known and already integrated with other parts of our business, so that's why we've stuck with them as a vendor. It often takes a good chunk of work to set up product analytics tools, so there is a reason of current stickiness with the tool if we were to leave.

Do you think Pendo.io delivers good value for the price?

Not sure

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pendo.io go as expected?

Yes

Would you buy Pendo.io again?

Yes

Pendo.io is great for teams trying to collect product or website analytics at a high level like understanding where users are navigating through an experience. Where it lacks is more in qualitative research insights (but maybe that's not part of their product strategy direction). Due to that reason, we partner with a different vendor for deeper insights we can't get from Pendo.io.

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