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A Great Printing Solution and Management Tool
April 25, 2024

A Great Printing Solution and Management Tool

David Leanger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PrinterLogic

We use PrinterLogic as our main printer management and installer software. We were trying to use Windows Print Services, but it was not offering features we needed and it was not very easy for staff to figure out how to use it. PrinterLogic solved all of these problems and gave us more features than we expected.
  • The install printer page is done very well and customizable.
  • Creating a printer is very easy and quick.
  • Assigning printers and managing access to printers is easy.
  • Authentication via Google or Azure makes logins easy.
  • There really isn't anything major that we've noticed wrong.
  • The biggest thing was we were not able to get the dual authentication working with both Google and Azure at the same time. We ended up having to just pick one.
  • The cost isn't cheap and is maybe a little higher than other options, but it does give you more features than competitors.
  • A printer install page that makes sense and is easy.
  • The ability to assign and manage printer access for staff.
  • The ease of use for staff and admins.
  • Staff have saved time using this over the complex system we had in the past.
  • We have had less helpdesk tickets as staff are more independent with this system.
  • The reporting features gives us real data we can use for anticipating paper and toner needs and also to make sure we are just printing appropriate work related jobs.
It is the easiest to use solution that I've seen so far. Their support is amazing if you do have any issues or questions. It is cloud based so you can manage it and access from anywhere. The staff have had no complaints in being able to use it and to get the printers they need and want.
We were able to go from 10 Windows print servers down to one cloud based printing solution that is magnitudes easier for the staff to use than what we had. It gives us much more reporting tools and abilities that we also didn't have. We have staff login via Azure so they don't have to remember a separate password.
PrinterLogic had more features than the other options we looked at. Some of those options were not on the list. It was easier to use than the other products we looked at and it supported pretty much all major brands. The reporting features were also as good or better than the other ones we looked at.

Do you think PrinterLogic delivers good value for the price?

Yes

Are you happy with PrinterLogic's feature set?

Yes

Did PrinterLogic live up to sales and marketing promises?

Yes

Did implementation of PrinterLogic go as expected?

Yes

Would you buy PrinterLogic again?

Yes

We have multiple buildings and staff in multiple buildings. PrinterLogic gives us the ability to let staff choose which building they are in and install printers that they need. We can also push out printers based on IP or other criteria and only allow printers to staff that should have access. It gives us a full range of features and control that we need. The reporting options are also great at tracking paper and toner usage.