Item: Procore
Rating: 10
Author: Verified User

Overall Satisfaction with Procore

Use Cases and Deployment Scope

We utilize Procore for all of our Multifamily construction projects. It is used for day to dya tracking of jobsite manpower counts, RFi's, Submittals as well as all cost issues. We also utilize it for creating our commitments with each of our subcontractors. It is also a helpful tool to have a place to upload all photos from the project in one spot.

Pros and Cons

Pros

Change management.
Daily log reporting.
Photo storage.
RFI/Submittals.
Document control.

Cons

Punchlist.
Private photo albums.
Daily Log entries by subcontractors.

Return on Investment

Save time.
Increase efficiency.

Systems Integrated With

We have not integrated any other 3rd party software's.

Daily Logs

It has increased our speed tremendously, it is very beneficial to be able to carry over the logs from the prior day as the same tasks are typically carried over. It is also nice because you can have subcontractors enter their own logs for you to approve.

Key Insights

Do you think Procore delivers good value for the price?

Yes

Are you happy with Procore's feature set?

Yes

Did Procore live up to sales and marketing promises?

Yes

Did implementation of Procore go as expected?

Yes

Would you buy Procore again?

Yes

Likelihood to Recommend

It is more suitable for large scale construction projects, I am not sure how effective it would be on smaller projects like residential. This also works great for larger scale projects with multiple scopes, I am not sure how it would work for a specialty contractor who only typically has one scope of work.

Procore Feature Ratings

Using Procore

Users and Roles

150 - We have people that are representing construction, development, estimating, and the design teams.

Support Headcount Required

2 - We do not have a large in house support for the Procore software so I cannot provide a valid response.

Business Processes Supported

Contract Management
Submittal Management
Drawing Management
Daily Logs
Photos

Future Planned Uses

Estimating
Safety

Likelihood to Renew

It is the best construction software I have used.

Evaluating Procore and Competitors

Products Replaced

Not Sure

Key Differentiators

Product Features
Product Usability
Product Reputation

Evaluation Lessons Learned

I think it would be a good idea to have a trial run with select project teams to see their input prior to the purchase to ensure it will work for your team.

Procore Implementation

Implementation Rating

It was very easy to implement.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was a major issue with the implementation

Procore Support

Support Rating

They are always very responsive, the live chat is an excellent feature for when problems arise.

Procore Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Bug Resolution

Using Procore

Usability

Very simple to use and can teach its functions to individuals who are not familiar with computers very easily.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Photos
Daily Logs
Drawing Review

Difficult Tasks

Collaborator Daily Logs

Mobile Interface Availability and Impressions

Yes - The mobile app is very handy. However they just got rid of the function to print PDF copies of documents from the App which has become a large problem for us.

Comments

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