Procore, the best partner in construction project management
Updated April 05, 2022

Procore, the best partner in construction project management

Silvana Diaz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Project Management
  • Quality & Safety
  • Field Productivity

Overall Satisfaction with Procore

We are a General Contractor in the institutional and commercial sector specialist in Bâtiment (Buildings)Procore is our main collaborator on managing, tracking, and [evaluating the health of our projects]. who
have workflows settled for submission, approbation, and distribution
requirements. The pre-set workflows help to reduce non-productive activities
and the missing actions or information’s during the approbation cycle. With
Procore, we manage our KPI for our teams as for the professionals and
subcontractors. All project activities are under control.
  • Workflows settled
  • KPI management
  • Workforce control
  • Non- conformities management
  • Quality control onsite
  • The action plan, many things to complete- This tool can be very powerful, but is not still well settled.
  • Report visuals (more options of graphics and customised actions
  • Sharing - Report options (No additional comments possible when shared or distributed)
  • Inspections tool reports
  • Counting option in drawings (marks)
  • helps to reduce non-productive activities and the missing actions or information’s during the approbation cycle.
  • timeline pictures, link photos to plans, qrt, deficiencies, etc.
  • Our indicators also allow us to take measures to better manage risks and opportunities and to maintain a healthy teamwork dynamic.
Our package is the same. Not changes latlely
Procore has impacted in a positive way the follow and tracking of ours site
activities, equipment, weather, visitors, etc Our monthly stats have improved. They are more clear and supported by the site information
But, we have a limitation because we can't not add comments by location for the same company
We have implemented a training program that helps our team to get a better performance using Procore. We support all our employees and subcontractor with extra time and documentation (instructions and procedures) in order to improve the kind of information we register into Procore. We have implemented internal audits, in order to assure the control and maintain the quality veracity of ours project information
Bulk edition able
Customized reports are better that Procore's
The tools flexibility
Sharing information

Do you think Procore delivers good value for the price?

Not sure

Are you happy with Procore's feature set?


Did Procore live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Procore go as expected?


Would you buy Procore again?


Well: Management non-conformities Submittals workflows Pictures Rfi Less appropriate: Action plan Submittals tracking for mega data - Tacking and customized options
Less appropriate: BIM module and coordination Issues
Custom reports for some tools is limited
Coordination issues does not shows the models with all the details requiered

Procore Feature Ratings

Plan distribution & viewing
Plan markups & sharing
Document sharing
Issue tracking & punchlists
Photo documentation
Jobsite reports
RFI tools
Collaboration & approvals
Mobile app
Submittal design and management
Meeting Minutes
Not Rated
Job costing
Not Rated
Bid creation
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Support for external payroll vendors
Not Rated
Standard reports
Custom reports
Data exportability

Using Procore

753 - General contractors
3 - Procore System Manager
Document manager
Administratif staff
  • Daily Log
  • Puch list
  • Inspections
  • BIM / Cordination Issues
  • Documents
  • Report
  • Submittals
  • Inspection
  • Correspondance
  • New projects - Ontario Line, Quebec Trainway
  • Financial
  • Time sheets
Because currently we a lot of issues that have not been resolve by Procore technical support. Capitals ones. Like Bult edition, BIM and Coordination reading and not conformities, custom reports, etc. Our projecty become bigger and bigger and we don't know if Procore will be able tu support our data and give us solutions. For now very important items are unsolved. Saddly

Evaluating Procore and Competitors

Procore Implementation

A guidelines and French's tutorials missed
Change management was minimal
  • Drawings
  • Specifications
  • Trainig

Procore Training

  • Online training
  • in-person training
French nor Spanish weren't able. For many teams members was difficult to get trained on line beacuse they are Frech speakers

Configuring Procore

Some tools are limitated, like Submittals
Get more customized options
Some - we have done small customizations to the interface - All we could customize
Yes - we have added extensive custom code - For the correspondance almost
Inspections types, Submittals and some correspondance types

Procore Support

Because the big issues are frecuently never resolved
Kept well informed
Support cares about my success
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Not, I don't know why existe a Premium level for support if we paid the same in order to hava a service. It is starting to be a discrimination scale of business?
I don't understand the point. Why would exist such a service? It is not a Disney park. Is a business plateforme
Yes - Most of time is not resolved. If it is, it takes weeks.
As mention before, we have a lot of issues not resolved.
At the beeginig of our contract

Using Procore

Because there are a lot of thing to be fixed
Relatively simple
Well integrated
Quick to learn
Feel confident using
  • Rfi
  • Correspondance
  • Docuiments
  • Action plan
  • BIM
  • Coordination Issues - Not performant

Procore Reliability

To too much updates the 3 last years
All the options we would like to get are espensives
The reports are most the time taking too long to download and they boug frecuently

Integrating Procore

  • BIM 360
We'll see when the integration time arrives
More information needed as users

Relationship with Procore Technologies

It was friendly and clair
At the beegining we get aswerd all the question,. It was deteriorating with time. We get bigger projects and Procore has difficulties to resolve ours issues. Now.
The answer is always that the solution is not on ther developpement Map

Upgrading Procore

Yes - Many of those new releases are able only in USA, in canada it seems not be a priority to get the developpement.
  • Dowloading Submittals information
  • Report from Rfi and Submittals tools
  • Procore for Outlook
  • Get bulk Submittals and Coordination problems edition
  • Customized field on reports
Yes - In order to improve that we have currently