Intuit's QuickBase is a GREAT tool for any business!
We switched from an in house Access database to the cloud-based QuickBase to track Professional Services engagements and as a project management tool. This cloud-based platform allowed better collaboration, nice visual reporting features, and grew with our business. Easy enough to use by business users with little assistance required from IT. Fantastic tool.
On a scale of 1-10, how likely are you to recommend QuickBase if asked by a colleague?
Please provide some examples of things that QuickBase does particularly well.
- Flexible reporting: easy to create reports that allow you to visualize the data in a number of formats on-the-fly
- Data-entry: most reports can easily flip into 'Grid Edit' mode which allows for quick data entry from your view of the data
- Application simplicity: it was straightforward to create an application and its underlying data. This required application expertise, but could be done by business users without heavy involvement from IT. This was a big perk for our organization.
- Built-in email/alert engine: we used Quickbase to trigger notifications to certain users when data was added, changed, or deleted. This was fantastic to manage workflow.
Please provide some examples of areas where QuickBase has room for improvement.
Quickbase has an API; however it does require expertise to link 3rd party applications via this API. We liked the Quickbase interface so much, we built several integrations to marry the data in the QB platform for analysis.
What positive or negative impact (i.e. Return on Investment or ROI) has QuickBase had on your overall business objectives?
- Faster turn around time for reporting
- More efficient and effective data entry
- Improved collaboration
- Happier customers
On a scale of 1-10, how likely are you to renew your use of QuickBase? Why do you give it this rating?
Great platform. Highly recommend.
How many people in your company use QuickBase? What business functions do they represent?
500 - Sales, business development, consulting services, project management, and support functions.
How many people do you have in-house to support QuickBase on an on-going basis. Describe the types of people or skills required to support QuickBase.
2 - We have a few IT staff that support the application. Support can also be provided directly by the business owners.
What are the 3-5 most important use cases for this product in your organization?
- Sales activity
- Post-sale project management
- Issue tracking
- Backlog management
What are some unexpected or innovative ways that your organization has been able to use QuickBase?
What are some additional ways that your organization might be able to use QuickBase in the future?
Evaluation and Selection
Did QuickBase replace another product in your organization? What products did you replace and why did you want to replace them?
Intuit Quickbase was used in my business to track Professional Services engagements as a project management tool. It replaced an archaic Access database that had been managed in house.
- To have a cloud-based platform that allowed better collaboration, nice visual reporting features, and had the flexibility to quickly change and scale as our business did.
Which other products were on your short list as alternatives to QuickBase? What made you choose QuickBase over the alternatives?
At that time, we evaluated BaseCamp and Primavera. Ultimately, we chose Quickbase due to the flexibility, ease-of-use, reporting capabilities, and cost.
Which factors were most important in your decision to purchase QuickBase?
If you had it to do over, how might you change the evaluation and selection process that you went through?
On a scale of 1-10, how satisfied were you with the implementation? Do you have any key insights regarding implementation of QuickBase?
Define application governance from the start. Only provide key users with the ability to create applications so that they don't get out-of-hand.
How did your organization implement QuickBase?
Was the implementation broken up into phases?
Was organizational change management a big part of the implementation?
What were the most significant issues encountered during implementation?
What kind of training did your organization get on QuickBase?
On a scale of 1-10, how would you rate the in-person training?
On a scale of 1-10, how would you rate the online training? Why do you give it this rating?
The online training was adequate. Intuit does a nice job of creating blog posts on training topics also.
Was the product easy to learn without training? Would you recommend this approach to others?
On a scale of 1-10, how configurable is QuickBase?
Do you have specific recommendations or "best practices" for configuring QuickBase?
Have you customized the user interface?
Have you added any custom code to QuickBase?
Any additional configuration or customization that you did for QuickBase that you want to mention?
We pulled in 3rd party data through the API.
On a scale of 1-10, how would you rate the overall support for QuickBase? Why do you give it this rating?
Most support was handled via online resources. No live support staff was available. This is an area that Intuit could improve. Response was good online, but sometimes it is nice to speak with support staff directly.
Please rate customer support for QuickBase for each of these factors .
If available, do you pay for premium support?
Have you ever reported a bug with QuickBase?
Can you describe a time when Intuit provided you with exceptional support for this product?
On a scale of 1-10, how would you rate QuickBase's overall usability? Why do you give it this rating?
The interface is intuitive. You can even sign-up for a 30 day demo directly from the website to test drive it.
Please rate QuickBase for each of the factors on the System Usability Scale.
What functions are particularly easy or elegant to perform using QuickBase?
What functions are particularly difficult or cumbersome to perform using QuickBase?
Does QuickBase provide a mobile interface?
On a scale of 1-10, how would you rate the product's overall scaleability?
On a scale of 1-10, how would you rate the product's overall availability? Why do you give it this rating?
I gave it a 10, but it should be a 9.99. They do a nice job of keeping the application running. The application can drag a bit when you have thousands of users accessing the application concurrently. We experienced this with large scale implementations.
On a scale of 1-10, how would you rate the product's performance? Why do you give it this rating?
Generally, Quickbase performed well.
On a scale of 1-10, how would you rate QuickBase for ease of integration?
What systems have you integrated or attempted to integrate with? What is the depth of integration and how difficult was it to achieve?
- Student Information System
Exported data from these ERP systems and integrated it to Quickbase via the API using Perl scripts.
Are there systems that you would like to integrate with or plan to integrate with?
Which of these integration technologies have you used with QuickBase?
What advice do you have regarding integration with QuickBase?