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Don't do it. Just don't.
May 03, 2022

Don't do it. Just don't.

Abram Herman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

The hope was that it could provide bookkeeping services for our eCommerce business. We were previously on QuickBooks Desktop, and it seemed to make more sense to be with QuickBooks Online to have a more direct integration with our website. However, we never actually completed the implementation. Their Commerce product (which is supposed to integrate eCommerce with QuickBooks Online) is subpar and wasn't able to handle some basic eCommerce functionality. Beyond that, my experience with QuickBooks customer service has been so terrible that ultimately we've given up on trying to switch over, and will be canceling and going back to QuickBooks Online. It has been an exercise in frustration trying to deal with this company.
  • Ease of access
  • Maintaining live data across different systems/locations
  • Customer service is absolutely horrible
  • Commerce (their eCommerce plugin) isn't fully functional
  • Attempt to migrate from QuickBooks Desktop has been a terrible experience
  • Wasted hours and hours of my time
  • Greatly increased my stress levels
QuickBooks Desktop is a really crappy piece of software, from a UI/UX perspective. As an example, the font in the program is tiny. You would think that would be a simple setting you could change, but take a look at what's involved in simply making the font a readable size: https://blog.accountinghelpline.com/quickbooks-desktop-issues/quickbooks-font-too-small/ However, as crappy as QuickBooks Desktop is, we're switching back to it because it pales in comparison to the headache of trying to switch to QuickBooks Online and having to deal with their customer support (or lack thereof) in the process. I'd rather stick with the crappy desktop software than have to spend another day trying to get useful information out of the Intuit support team.

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

No

Did implementation of QuickBooks Online go as expected?

No

Would you buy QuickBooks Online again?

No

ShippingEasy, Google Workspace (formerly G Suite), WooCommerce
Horrible, terrible, no good customer service.
I deal with a lot of different companies for my business. I can think of very few, if any, that have provided worse customer service or greater frustration than I've experienced during my attempt to switch over to Quickbooks Online. It has been a comedy of errors, and every time something new comes to light, they find new ways to waste my time, add to my workload, and increase my stress levels.
If you want to spend hours chasing information, trying to reach customer service agents, reaching them only to get unhelpful or irrelevant answers, and adding immense amounts of frustration to your life all while wasting hours of your time, then QuickBooks Online is the product for you!

QuickBooks Online Feature Ratings

7.0
Accounts payable
Not Rated
Accounts receivable
Not Rated
Cash management
Not Rated
Bank reconciliation
8
Expense management
5
Time tracking
Not Rated
Fixed asset management
8
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
1.0
Inventory tracking
1
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
8.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
8
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
7.0
Dashboards
7
Standard reports
7
Custom reports
Not Rated
1.0
API for custom integration
1
Plug-ins
1
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

QuickBooks Online Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No. Didn't know it was available, and "premium support" purchase shouldn't be required to receive a basic level of competency.
Absolutely not. The only time I got anything resembling quality customer support was when I got to the point of cc'ing Intuit executives on an email chain after spending weeks trying to get a problem resolved. They were quick to respond, and helpful-ish, but still couldn't resolve the issue with their product that was causing problems for my business.

Integrating QuickBooks Online

Was trying to do basic ecommerce integration through their Commerce product. It is a half-assed product that doesn't provide basic functionality necessary for an ecommerce business. It took about 5 minutes to add it to Quickbooks Online. When we realized it wouldn't do the basic things necesarry for my ecommerce business, they said I would have to wait 3 weeks for Commerce to be removed from Quickbooks Online—and of course in the meantime, I couldn't go back to MyWorks, which we were previously using to connect our online store to Quickbooks. Terrible experience all around.