QBO great for small businesses
September 17, 2025

QBO great for small businesses

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

Balancing accounts, payments to and from suppliers, reconciliation at the end of the month and year. The biggest issue is that our business outgrew QBO and we had to build our own program. However for smaller businesses with not so many customers and sales QBO is perfect I loved it until it wouldn’t load end of month reports because they were to large.

Pros

  • Custom reports.
  • Easy to learn.
  • Easy to teach how to use.

Cons

  • Need for larger customer base.
  • Customer service isn’t always quick
  • Sometimes when to many people are working in it at the same time there are issues.
  • Easy to teach and learn so great for business.
  • I didn’t pay for it the company did so I’m not sure the ROI
We used it for most of business until we outgrew it.

Do you think QuickBooks Online delivers good value for the price?

Not sure

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

Suited for businesses with small customer base and easy to learn so could be good for start up company.
Less appropriate for larger companies with large customer bases.

QuickBooks Online Feature Ratings

8.4
Accounts payable
10
Accounts receivable
10
Bank reconciliation
10
Expense management
8
Time tracking
Not Rated
Fixed asset management
7
Multi-currency support
Not Rated
Multi-division support
7
Regulations compliance
8
Electronic tax filing
Not Rated
Self-service portal
7
Global Financial Support
Not Rated
Primary and Secondary Ledgers
8
Intercompany Accounting
7
Localizations
7
Journals and Reconciliations
9
Enterprise Accounting
Not Rated
Configurable Accounting
10
Centralized Rules Framework
Not Rated
Standardized Processes
9
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
10.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
10
Order Orchestration
Not Rated
End-to-end order visibility
10
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.3
Dashboards
10
Standard reports
8
Custom reports
10
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
9.5
Role-based user permissions
9
Single sign-on capability
10

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