Raisers Edge NXT is a Efficient Workhorse for Non-Profit Professionals
Updated May 23, 2018

Raisers Edge NXT is a Efficient Workhorse for Non-Profit Professionals

Andrea Koenig-Feldman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Using Raiser's Edge NXT

2 - Development, administrative support, accounting
Knowledge base and online support are sufficient, you do not need people at the organizational level unless you are using complicated functions. I manage a database with about 100K records with 53 separate funds and merchant accounts and I have found that Blackbaud support has solved any issues that I have had.
  • Database maintainance
  • Tracking donor stats and trends
  • Online communication (via Online Express)
  • Merchant accounts and online giving platform
  • Segmented online express communications
I cannot imagine keeping track of all the info on 100,000 prospects including 53 separate schools (& merchant accounts) without this powerful tool. NXT lets me analyze data quickly, communicate with donors regularly, and keep several campaigns and initiatives going at once.
  • Initially it was a big expense to take on but it paid for itself in one appeal!
  • It is intuitive and helps me get the information I need quickly so I can spend my time on important things like meeting one in one with donors and designing campaigns

Overall Satisfaction with Raiser's Edge NXT

Raiser's Edge NXT is being used by my office to manage donations for 53 schools. I am able to use it to track donations and alumni for each school as well as create separate campaigns, e-newsletters, online giving, and appeals. The dashboard function helps me keep track of where I am on any given day. Exporting and importing functions make it easy to upload new lists. Online Express allows my organization to create a donation page for each school and track views, clicks, conversions, and more.
  • Online Express has made creating separate donation pages for separate funds easy.
  • Dashboard ensures reporting daily results to higher-ups at a click of a button.
  • I am able to assign each donor a constituent code as opposed to the system just assigning one. This makes it easier to match with other systems in use as well as being able to tell some simple demographics just from looking at the constituent id. It makes searching easier and more accurate.
  • Online hosting does not take up space on our server and makes the database accessible from anywhere.
  • Thank you letters are a breeze and can be done immediately upon gift entry with load-in formats and can be completely personalized.
  • Online Express has had some loading issues recently which has slowed down work.
  • Queries with several criteria can occasionally include duplicates.
  • Operational Efficiency
  • Increased revenue from new donors
  • Increased revenue from existing donors
Yes. The system is comprehensive and the pre-loaded reports and queries save my office a lot of time. We are able to track actions and outcomes much better for reporting, updating goals, and revising strategies.
Online express and additional modules met our needs perfectly.
I only considered projects for non-profits.
Very good for an organization that is managing 50,000 records or more. It could be expensive for organizations with significantly less records.

Evaluating Raiser's Edge NXT and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
It had tools that other programs did not. It was hooked with its own merchant services and it has options to connect to other departments, like accounting in the future. The complete package.
I might set up the database a little differently but I would definitely choose NXT.

Raiser's Edge NXT Training

  • Online training
  • In-person training
  • Self-taught
Training on-site was excellent. Our trainer was very knowledgeable and helped us create solutions for our specific needs using RE NXT.
The program is somewhat intuitive but training helps you use all the robust features.

Raiser's Edge NXT Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response

Using Raiser's Edge NXT

It’s easy, intuitive, and there is support available.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Reports and queries are a breeze, especially canned ones
  • Global changes and uploading new data are pretty simple to do on your own
  • Sometimes query terminology isn’t clear or easy to find. I will never understand why email address is under ‘phones’
  • Imports can be a little tricky but knowledge base helps
Yes - It’s usable. I prefer the regular interface and only rarely use the mobile.