Rippling Streamlines Onboarding, Payroll and HR Operations
February 14, 2025

Rippling Streamlines Onboarding, Payroll and HR Operations

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Payroll
  • Employee Management
  • Benefits

Overall Satisfaction with Rippling

Rippling has helped us streamline onboarding for new team members. We've been able to effectively and easily automate processes for payroll and the platform supports robust integrations which allows us to effectively connect to the rest of our HR and app ecosystem. We also are exploring bringing in more adjacent functionality around expense management, in order to further centralize our operations

Pros

  • It has a robust integration ecosystem
  • The platform is great for setting up automations
  • The platform streamlines onboarding and new hire training and compliance
  • There is particularly powerful reporting via the recipes functionality

Cons

  • The main thing is the UX isn't particularly intuitive and the platform is sometimes clunky
  • The integration with Mainstreet isn't ideal and so working with that platform is tedious
  • There are too many emails about tasks that have already been completed which might be an issue on the internal task management system
  • Rippling definitely saved us 30% in time spent related to HR and Payroll on a weekly basis
  • Rippling cuts down the time it takes for us to compliantly onboard new team members
  • Rippling has saved us money on having to make a part-time HR hire with the automations and holistic support
Rippling beats Gusto on a few things. Rippling is more suited for growing and scaling a remote team in different states from a pricing perspective. Rippling does customer support significantly better than Gusto and is staffed with agents with technical backgrounds who can help a lot more efficiently. Rippling also beats with it's breadth of integrations and features beyond HR and Payroll
This is probably as high as I can rate anything on the platform. Support is a really strong point for Rippling. Every issue has always been resolved with extensive documentation, very fast responses and a willingness to get on the phone. It allows you to use the product self-serve and trust in documentation and support to fill in the blanks which is hugely helpful

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

No

Would you buy Rippling again?

Yes

Rippling has a lot of features which makes navigation a bit difficult. Search on the platform isn't particularly intuitive and a lot of the features are a bit clunky. Rippling doesn't integrate well with Mainstreet which we use for tax credits and that makes tax season a bit frustrating. Lastly, Rippling has too many emails about tasks that have even been completed which is a bit annoying to the experience
We previously were using Gusto and felt that we had outgrown the platform, both from a cost perspective as well as from a customer support perspective. Rippling is particularly good at customer support...we typically get resolutions same day. As we've grown the team, we've found the automations very useful for scaling our operations and the breadth of features has allowed us to streamline HR and payroll. Rippling does take a while to set up and requires a decent amount of time for implementation which is a downside, in addition to the UX which can be improved for clunkiness

Rippling Feature Ratings

5.6
Employee demographic data
10
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
4
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
3
8.2
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
5
Direct deposit files
7
Salary revision and increment management
10
Reimbursement management
7
5.0
Approval workflow
7
Balance details
4
Annual carry-forward and encashment
4
7.0
View and generate pay and benefit information
8
Update personal information
8
View job history
9
View company policy documentation
8
Employee recognition
2
8.0
Tracking of all physical assets
8
5.0
Report builder
10
Pre-built reports
3
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
3.6
Performance plans
4
Performance improvement plans
2
Review status tracking
3
Review reminders
1
Multiple review frequency
8
1.5
Create succession plans/pools
2
Candidate ranking
1
Candidate search
1
Candidate development
2
7.5
New hire portal
8
Manager tracking tools
7
2.0
Corporate goal setting
2
Individual goal setting
2
Line-of sight-visibility
2
Performance tracking
2
2.3
Job Requisition Management
3
Company Website Posting
2
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
7
Notifications and Alerts
1

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