Rippling review.
December 02, 2025

Rippling review.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Payroll
  • Benefits
  • Employee Management

Overall Satisfaction with Rippling

We use Rippling for the HR, payroll, and benefit portal. Considering moving Bill Pay and credit card to Rippling as well. So far, Rippling has addressed well of our business needs. There are some improvements that can be made, such as payroll reporting, syncing with NetSuite, and customer service. I am the administrator and primary user of Rippling.

Pros

  • Benefit administration and enrollment.
  • Payroll, paystubs, W-2.
  • Employee management.

Cons

  • Faster customer service response time.
  • Bill Pay's ability to automatically sync invoices as soon as they are entered, rather than manually initiated syncing.
  • If we move Bill Pay and credit card to Rippling, the total overall costs and savings for both HR, payroll, and F&A systems would be great. At this time, the costs are comparable to other similar-sized companies. However, Rippling seems to provide a better system.
Better paystub and W-2 reporting. ADP made a lot of mistakes.
Support is slow and is not always helpful. Hard to reach someone on the phone.

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

No

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Based on experience and feedback from other team members.
The system interface is user-friendly and easy to navigate. The payroll and benefit portal is seamless and provides one combined
system to house all benefit-related information. Good value for money. Rippling
offered a reduced bill pay and credit card module, which we are looking into.

Customer service can make some improvements. Payroll
reporting is not very straightforward. We have provided feedback; however,
there has not been much improvement made in reporting.

Rippling Feature Ratings

8.1
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
7
9.2
Pay calculation
8
Off-cycle/On-Demand payment
9
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
8
9.7
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
9
9.5
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
9
Asset Management ()
Not Rated
7.7
Report builder
9
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
8.8
Performance plans
8
Performance improvement plans
8
Review status tracking
9
Review reminders
10
Multiple review frequency
9
6.8
Create succession plans/pools
7
Candidate ranking
6
Candidate search
7
Candidate development
7
8.5
New hire portal
9
Manager tracking tools
8
7.5
Corporate goal setting
7
Individual goal setting
8
Line-of sight-visibility
7
Performance tracking
8
7.9
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
7
Applicant Tracking
7
Notifications and Alerts
9

Using Rippling

500 - All employees use Rippling as their payroll and benefits portal. We are a healthcare startup company. I use Rippling as an employee and admin function.
10 - HR, payroll, and accounting/finance team. Use Rippling for HR onboarding, benefit administration, payroll processing and bill pay, credit cards.
  • benefit administration.
  • Payroll and paystubs, W-2s.
  • Onboarding new employee, HR record.
  • Bill pay.
  • Credit cards.
  • Consolidate HR, payroll, and benefit functions into one portal.
  • Probably use Rippling for bill pay analytics and financial analysis once they improve the software capability to allow us to do so.
There are several improvements that could further enhance Rippling software. Overall, I think Rippling provides a well-consolidated, company-wide system that allows us to move smoothly from one module to another without needing to switch platforms/systems.

Evaluating Rippling and Competitors

Yes - ADP. Wanting to switch from old legacy system to a more modern, user-friendly platform.
  • Scalability
  • Integration with Other Systems
  • Ease of Use
The ability to integrate with Netsuite while keeping company cost at the minimum.
None. Overrall we are pleased with our selection of Rippling.

Rippling Implementation

Had many meetings with Rippling during the implementation to ensure all work was completed correctly and without issues. Was able to finish the implementation by the suggested deadlines despite a few hiccups along the way.
  • Implemented in-house
Change management was minimal
  • Delayed timeline.
  • Roll over employee information from the old system to Rippling.

Rippling Support

ProsCons
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
No, to save cost.
Quick approval on benefit (HSA, pretax parking, transportation) refund requests. Reaching out to the Rippling rep to request supporting documents for payroll journals, and we were provided those quickly.

Using Rippling

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Requires technical support
Lots to learn
  • Paystub
  • Benefit selections.
  • Bill pay syncing/integration with NetSuite.
Yes, but I don't use it

Comments

More Reviews of Rippling

  1. Home
  2. HR Management Software
  3. Rippling Reviews
  4. User Review of Rippling