Salesforce CMS, it does what is intended.
March 06, 2025

Salesforce CMS, it does what is intended.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

Various parts of the organization use Salesforce, whether commercial or technical, which includes:
New business tracking
upsell/cross sell tracking
feature request tracking
integration with Dealhub allows us to create sales orders
reports, dashboards and forecasts used to understand business outlook, improve deal tracking and be organized for targeting a group of accounts for whatever purpose is necessary that day.

Pros

  • Easy to visualize account details.
  • Allows for integrations with tools like dealhub that create very quick sales orders.
  • Great for deal tracking.

Cons

  • Easier automations.
  • Maybe a more modern way to view account/opportunity details.
  • Improved content consumption.
  • Led to more new inbound leads.
It works great and provides all the necessary tools for the job, but there's rarely a perfect solution, and while it does what you would expect from a CMS, there are always ways to improve, and this product is no different. Great job, but keep going, and hopefully, one day soon, this will be a 10/10 product.

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce CMS again?

Yes

We don't use the CMS component as we have purpose-built solutions specializing in that space. Still, I imagine it would allow you to tailor your business case to the product all in 1 location so your messaging and product are always in alignment. You don't need to verify between multiple systems with updated information.

Salesforce CMS Feature Ratings

7.9
WYSIWYG editor
8
Code quality / cleanliness
7
Admin section
8
Page templates
8
Library of website themes
7
Mobile optimization / responsive design
9
Publishing workflow
8
Form generator
8
8.0
Content taxonomy
8
SEO support
8
Bulk management
8
Availability / breadth of extensions
8
Community / comment management
8
8.0
API
8
Internationalization / multi-language
8
8.0
Role-based user permissions
8
CMS programming language or framework ()
Not Rated

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