Item: SAP Commerce Cloud
Rating: 6
Author: Brandon Macapelit, CISA

Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)

Use Cases and Deployment Scope

SAP Commerce Cloud (SAP Hybris) is being used by the ecommerce arm of our company. It serves as an all-in-one platform for managing our ever demanding e-commerce operation. Though we use it mainly for content management, which is very effective, it is also a great tool for automating marketing activities which suits the preferences of customers. It is also a great solution as a source for our analytics in evaluation performance of e-commerce operation.

Pros and Cons

Pros

Content Management
Webpage Configuration
Analytics
Marketing
Customer Platform

Cons

Expensive tool
Lack of documentation/ manual
It is intimidating for other users
Deeper level of detail when it comes to analytics

Return on Investment

Timely decision making because of timely analytics support
It is ready for use out of the box
Very flexible tool to use; lots of services to offer

Alternatives Considered

When I entered the company, SAP Hybris is already being used. So far, we are satisfied with the tool and have not shifted to other solutions so far.

Other Software Used

Google Hangouts, Workday Human Capital Management, ADP Enterprise eTIME, Sherpa Solutions ActivTouch

Approximate Annual eCommerce Revenue

Not available

Using SAP Commerce Cloud for B2C or B2B eCommerce

Both

Likelihood to Recommend

This tool would greatly benefit large enterprises with large volume of e-commerce activities. It is effective in total management of ecommerce platform. On the other hand, this might not be ideal for small to medium enterprises for reasons that: first, it is expensive and, second the detail might be too much for their own good.

SAP Commerce Cloud Feature Ratings

Comments

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Effective and all-rounder tool but comes with a price