SAP Commerce Cloud Review
September 12, 2020

SAP Commerce Cloud Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)

Our global marcomm departments utilize it for campaign management as well as use for measuring ROI, integration across multiple marketing platforms (social media, email, website, etc.), eblasts, and more. We tie it in with our website builder, Kentico, and some global offices don't utilize the email platform (they use Constant Contact).
  • Successfully ties campaigns to contacts within CRM.
  • Brings together marcomm departments across the globe.
  • The codes between Hybris and CRM do NOT match.
  • We've had campaigns (that took hours to build) just vanish into thin air - with no answers from SAP.
  • Get a better view of our ROI on marketing efforts.
  • Get a better view of what other Marcomm teams are doing across the globe.
Honestly, I wish we would have gone with Salesforce. For the cost, onboarding, plugins that Salesforce has (and SAP doesn't), mobile options, issues with SAP, etc., Salesforce would have been a better choice (in my opinion). Before the switch to SAP we had GoldMine and it was AWFUL. I DEFINITELY wouldn't recommend it to anyone.
It's great for larger (global) organizations but it takes a LONG TIME to implement. The user interface is quite dated but does the job. If using the SAP CRM system, the campaign IDs DO NOT match up which is a HUGE inconvenience for our marketing team. We've also had campaigns (that took a LOT of time to input) completely vanish with no reason why from SAP.

SAP Commerce Cloud Feature Ratings

Product catalog & listings
Not Rated
Product management
Not Rated
Bulk product upload
Not Rated
Mobile storefront
Product variations
Not Rated
Website integration
Visual customization
Multi-site management