Hybris is a nuclear aircraft carrier
Anonymous | TrustRadius Reviewer
January 18, 2020

Hybris is a nuclear aircraft carrier

Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)

Currently using SAP Commerce Cloud as our primary eCommerce platform and CMS. It supports the majority of commerce outside of the subscription business and is the primary interface for the Digital Marketing Operations team. On the administrative side, the platform enables content management via a structured system of templates and catalog management via manual data entry.
  • The platform is very business-agnostic in that it can be highly customized with a massive scope of features and parameters.
  • SAP is generally well regarded and Hybris is enterprise-grade, making it easier to pitch to executives with traditional eCommerce background.
  • The entire software design is extremely over-complicated, with 5-10 steps for actions that should be one step. This has an enormous cost to teams who interact with and support the platform and limits practical use cases for the business.
  • The flexibility of the platform is completely dependent on application developers to customize it for the business. The platform cannot be customized by marketers or non-devs. This creates a huge initial and ongoing tech dependency to set-up and support the platform.
  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Hybris is a massive enterprise-grade system that is built for scale. If your business has <1000 SKUs in the catalog and lacks a large full-stack +java e-commerce dev team, stick to a lighter, more agile solution. Hybris is a nuclear aircraft carrier, and it will take a lot of people, fuel and time to turn that ship.
Hybris is well-suited to large highly-structured eCommerce environments with dedicated dev resources that are well-integrated with a content/catalog management team. A large standardized B2B catalog site would be a good business case; limited marketing needs, no personalization, limited customization, no data-driven merchandising, little or no changes to navigation and content over time.

SAP Commerce Cloud (formerly SAP Hybris) Feature Ratings

Product catalog & listings
5
Product management
3
Bulk product upload
3
Branding
2
Mobile storefront
5
Product variations
6
Website integration
1
Visual customization
2
CMS
1
Abandoned cart recovery
7
Checkout user experience
7
eCommerce security
10
Promotions & discounts
4
SEO
5
Multi-site management
6
Order processing
8
Shipping
5
Custom functionality
2