Hyperconvergence made simple!
Updated November 25, 2020

Hyperconvergence made simple!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scale Computing HC3

Scale HC3 is used as our primary virtual host across the organization. We previously employed Hyper-V on a standard server stack. HC3 enabled us to simplify our hardware setup. HC3 has made everything from server setup and provisioning resources to cloning and snapshots much easier. HC3 also allows for scalability as our organization grows over the next few years.
  • Hardware and software support.
  • Simple user interface.
  • Rapid deployment and resource allocation.
  • Remote console is lacking in features.
  • Integration with more partners, such as Veeam.
  • No reporting.
  • HDD storage always reflects maximum usage, not current usage.
  • Sort and filter logs.
Scale support has been fantastic throughout the implementation project and beyond. They are quick to respond and will try to solve any problem with their product. Usually I get a response within a few hours even for minor problems affecting non-production servers. Unfortunately, I did have a drive failure early on, but they sent another drive quickly and the process was easy overall. I did however have a few issues with a virtual desktop infrastructure partner integration they had: we simply weren't able to get it to work with our wildcard SSL so we proceeded with another solution.
We run several different software meant for small government organizations. When we made the switch to HC3, the applications all ran just as they did before, but faster. We run Microsoft Dynamics, Laserfiche, and have several SQL databases supporting these applications. We've also explored many open source Linux solutions which are very easy to deploy and run within HC3.
  • Reduced staff time spent on servicing server infrastructure.
  • Reduced storage costs.
  • Increased vendor support costs.
To put it simply, Scale HC3 does most of what the big guys do at a much lower cost. Their deduplication may not be as strong as some competitors, but there are diminishing returns with it as the costs go way up with the other solutions. With Scale, I found I could buy double the hardware and get far more performance and storage instead of chasing fractionally better deduplication numbers. During their demos, Scale made everything sound so simple compared to our previous infrastructure. I didn't fully believe them; however, they've lived up to their promises so far. Evaluating against a non-hyperconverged solution was an easy choice for us.
Scale HC3 is intended for organizations who are currently not hyperconverged and don't want to spend hours configuring and maintaining servers. The user interface may look a bit dated, but it is functional and not bloated. I really like the snapshots feature as it makes it quick and easy to clone VMs from a previous point in time. We are currently experiencing a 1.6 to 1 ratio of deduplication. I suspect Scale doesn't target large enterprise organizations however, as some features may be lacking in those kinds of environments. The simplicity of Scale makes it easy for smaller organizations with small IT teams rapidly deploy and maintain server infrastructure. That is where the HC3 solution excels.

User Experience with Scale Computing

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Scale is a very simple solution to deploy. Couple that with their support team and they had us running with new hardware within an hour. The Scale interface isn't the prettiest, but it's very easy to use and navigate. It didn't take me long to get used to using all of the tools, especially with the training they offer.
Anytime I've opened a ticket with Scale, including non-critical, they've been quick to reply. In one particular incident, we had a drive failure shortly after deployment. They promptly sent us a new drive and instructions on how to replace the drive. It was very straightforward, but they also offered to guide me through the process. They have always been courteous with each of my support requests.