EM7, better than the rest.
April 24, 2019

EM7, better than the rest.

Brian Davenport | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic

It is the core of the company. We use it to generate bills for bandwidth, get historical data on devices, generate alerts on the devices, and more. We really use every major function of the product in our daily workflow. Every department has a role within the company. Sales uses it to demo what we can do. Various teams can use it to see the status of the devices that they support.

Pros

  • Out of the box the multi tenancy is great compared to other products in this space
  • The dynamic app creations and aligning to devices is something not really seen anywhere else
  • Ability to write reports in some commonly known code and methods helps speed development of new reports

Cons

  • The support team can be at times tiring, repetitive and not answering a question directly.
  • New features in the OLD GUI often introduced new OLD GUI bugs.
  • Instance on building the NEW GUI and not correcting issues in the OLD GUI.
  • A positive ROI around detecting faults as early as the data shows it, and allowing a reaction to occur before they become a catastrophic failure
Yes - The company merged with other company's and of the other companies EM7/SL1 was the winning monitoring system. The other company's brought Nagios, cacti, PRTG, mrtg, Zabbix, hobbit, and traverse. All of those systems could not hold a candle to what EM7/SL1 could do as easily.
N/A, we started out the gate with it so we had full view at the start.
We are constantly writing new power packs to fulfill the needs of the company and new products we bring in to sell.
N/A, We are just now starting at looking automating our workflows/processes.
  • Monitor domain name expiry dates
It allows a much easier configuration compared to Nagios. It is a polling system instead of a agent based system like traverse. I can not recall why PTRG, MRTG, and Zabbix were not used. It does allow a easy generation of new monitoring compared to all the systems.
For a MSP it is great as it allows a company to monitor a wide variety of devices across multiple locations. It is possibly not suited for the small office/company that only has a couple of systems they need to monitor.

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