A breath of fresh air in a crowded tooling landscape
April 24, 2019

A breath of fresh air in a crowded tooling landscape

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with ScienceLogic

We are implementing ScienceLogic to consolidate our existing tooling deployments globally, moving from a few of the top 4 tooling providers as well as a load of other tools. Aside from the consolidation, we are expecting to be able to simplify our services, thus reducing our cost to serve while becoming more agile to our customers' needs.

Pros

  • Simplification.
  • Automation.
  • Contextual Analytics.
  • Customer Portals (Multi-tenant).

Cons

  • Capacity Management - What If modeling.
  • Better reporting, with a longer period of data retention.
  • Reduction of existing toolsets by around 50%.
  • Increased automation.
  • Simplified services.
  • Customer Dashboarding.
Yes - Around 57 in total. The largest of which was BMC and CA tooling (most products).
Too early to answer this question fully, but our expectation is we have a platform to leverage global process change which will ensure our business services are the same across the globe.
Being able to react to an ever-changing market is key to us, and ScienceLogic provides the mechanism for us to be much more agile in adapting to technological changes and new customer requirements.
Being able to leverage better quality analytics that are harmonised and contextualized by a single platform helps us drive enhanced insights into what our immediate priorities are.
  • Global Process.
  • Business Change.
  • Monetized Platform.
Not listed are many BMC products. Overall many of our tools from BMC and CA have been acquisitions by the vendor with limited integration between the tools. This has caused us issues with data portability which has hampered our ability to automate effectively.
As a whole, we are very happy with ScienceLogic compared to our previous toolsets. The only elephant in the room is around Capacity Management. Noted, ScienceLogic is not a Capacity Management tool but we would dearly love it to be. It collects the relevant data already.

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