TrustRadius
MiCloud Connect (formerly ShoreTel) Review 56 of 57
MiCloud Connect (formerly ShoreTel) Review: "Great solution for our entire organization"
https://www.trustradius.com/voipMiCloud Connect (formerly ShoreTel)Unspecified7.793101
Jonathan Brose profile photo
September 07, 2013

MiCloud Connect (formerly ShoreTel) Review: "Great solution for our entire organization"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
Sky

Overall Satisfaction

  • Time is money in any company, and ShoreTel Sky helps us leverage a lot of time saving features with their web based products. Computer integrated dialing, web interface and access to phone features from any browser means I can control my VoIP solutions from any browser, not just from the handset and having to push tons of buttons to get through menu screens. It also allows me to log in anywhere, so I don't have to be tied to my desk - yet my clients can always reach me.
  • Integration with our CRM system is also very important to us. We do not have to put an effort into managing employee metrics as the integration is seamless and the reports are very easy to customize and make decisions from.
  • Sometimes the CTI adapter does not work properly and pages have to be re-loaded. It is a new technology so it will have a few bugs, but it is something that can use improvement.
  • We save a lot of time not having to dial numbers, measure call volumes and metrics and spend a lot of time configuring new phone systems. Our ROI is high from ShoreTel just in the time we save using and administering the system.
It's doing a great job through our entire company and I have no desire to look at other products on the market.
Great product with continuous new improvements and tools to use. Will be a customer for years to come.