Eye on the ball...
Updated September 12, 2019
Eye on the ball...
Score 9 out of 10
Vetted Review
Verified User
Software Version
Sky
Overall Satisfaction with MiCloud Connect (formerly ShoreTel)
ShoreTel Sky is being used across the whole organization and it takes care of portability and easy access to the telephone system.
- Quick tech support with 611 dials.
- Telephone backup and DSR becomes simple with ShoreTel Sky.
- Setting up new offices is very simple.
- Configurating telephones and portal capabilitis are very easy to use.
- Mobile app is very handy and manageable.
- Better pricing
- Faster lead conversion.
- Increased employee efficiency
- Better customer service.
Easy to set up, configure and use.
MiCloud Connect Feature Ratings
Using MiCloud Connect (formerly ShoreTel)
70 - broker dealer & IT
2 - Basic pc skills
- Sales
- Marketing
- Operations
- Compliance
- Disaster recovery
- Open more offices
Using MiCloud Connect (formerly ShoreTel)
| Pros | Cons |
|---|---|
Like to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Dial 611 for support
- Ticket system
- Mobile app
- Setup tel set
- Setup mibile app
- manager portal
- Changes on adavanced call system
Yes - very weel, east to use