TrustRadius
Skype is an average quality product but does its job when it comes to messaging and making audio/video calls
https://www.trustradius.com/web-conferencingSkypeUnspecified7.91745101
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October 18, 2019

Skype is an average quality product but does its job when it comes to messaging and making audio/video calls

Score 4 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skype

I work for a corporation with over 25000 employees worldwide. There are multiple locations, different time zones. We use Skype to communicate with each other. It especially works great for communicating with employees abroad. Skype is definitely better than using emails. We definitely prefer Skype to emails because we don't have to sound formal and we can communicate fast.
  • Fast
  • Reliable
  • Easy to use
  • Emojis
  • Glitchy
  • Boring interface
  • No customization
  • No GIFs (like Slack)
  • Window is large even when manually minimized. At work, I'd prefer something minimalistic.
  • It allows employees to communicate with each other fast and efficiently.
  • It allows casual tone.
  • It allows adding emotions (emojis) when messaging a person, which makes it a better experience.
The company I work at uses both Slack and Skype and I have to say that Skype doesn't stack up against the competition. The only thing that Skype offers that Slack doesn't is the ability to make calls. Calls are pretty good quality, both audio and video. However, aside from calls, Slack is better— it's more fun, it's easier to use, it has channels, it has GIFs, and skype doesn't have any of these things. If you're looking for a product that can offer you chat support and the ability to hold a meeting, record a meeting, and so on, Skype is not for you. Skype is great if you need it for communicating with other people and making an audio or video call without any extra features.
As I mentioned before, Skype is a pretty good product but it truly depends on your needs. If you need to create meetings, share your screen, record your meeting, or you need the ability to integrate your calendar, Skype can't do any of these things. If you need software that will allow you to communicate with your peers on a higher level, create channels, install add-ons, again, Skype is not for you. However, if you're looking for software to communicate with your peers (just messaging) and making audio and video calls without extra features, Skype is perfect!

Do you think Skype delivers good value for the price?

No

Are you happy with Skype's feature set?

No

Did Skype live up to sales and marketing promises?

No

Did implementation of Skype go as expected?

Yes

Would you buy Skype again?

No

It's perfect for communicating with coworkers, especially when you have a quick question. It's informal, which make things easier and fast. I wouldn't recommend Skype for communicating with customers, in my opinion, it's not cut out for that. I like Skype, it's pretty efficient, but I can't stand it's boring interface and inability to customize pretty much anything.

Skype Feature Ratings