Title-holding champ has lost its edge
June 21, 2021

Title-holding champ has lost its edge

Gavin Scott-Miller | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

Communication is a hard problem to solve. Everyone communicates, but everyone also does it differently.

We used to utilize Skype for Business (formerly Lync) before making a switch to Microsoft Teams. Skype for Business (formerly Lync) allows teams of people to video conference, chat, and keep in touch. Its methodologies are rapidly becoming out of date as the service declines in users as more and more people make the switch.

Pros

  • Video conferencing (very few connection problems)
  • Chat has historical data
  • Signed in users tracking

Cons

  • Chats are broken into several threads instead of one persistent thread
  • Link sharing and document sharing are a major problem
  • Groups and collaboration need improvement
  • Off-site team collaboration
  • Full-time communication between customers and internal teams
  • Lost time due to driving to in-person meetings reduced
Skype for Business (formerly Lync) at one time was the industry standard for communication and video calls. But times change, features adapt, and companies move on to new software focuses. That is what happened with Skype. If you use Skype for Business (formerly Lync), it probably still works fine and is free or included in other payment structures. However if you are choosing a new software, look elsewhere for the time being.

Do you think Skype for Business / Lync (discontinued) delivers good value for the price?

Not sure

Are you happy with Skype for Business / Lync (discontinued)'s feature set?

No

Did Skype for Business / Lync (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Skype for Business / Lync (discontinued) go as expected?

Yes

Would you buy Skype for Business / Lync (discontinued) again?

No

If you just want a reliable video conferencing software, Skype for Business (formerly Lync) is good. They have multi-platform support and very seldom did I experience any drop outs or major issues.

However this software is aging and Microsoft has moved all focus onto Microsoft Teams, which has 95% of Skype's old features and is gaining new features every week. If you are looking for a full-featured communication platform, Skype for Business (formerly Lync) is not it. You might try looking at some other software.

Skype for Business / Lync (discontinued) Feature Ratings

6.3
High quality audio
8
High quality video
7
Low bandwidth requirements
Not Rated
Mobile support
4
6.5
Desktop sharing
8
Whiteboards
5
6.0
Calendar integration
9
Meeting initiation
9
Integrates with social media
3
Record meetings / events
4
Slideshows
5
3.5
Live chat
4
Audience polling
Not Rated
Q&A
3
3.3
User authentication
5
Participant roles & permissions
3
Confidential attendee list
2
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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