Item: Slack
Rating: 8
Author: Amy Sternin

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Our department of IT project development uses Slack for communication between team members. This enables us to work remotely and more efficiently, and also allows us to target communication easily to individuals as well as custom groups. The whole organization has not started using this product at this time. But every member of the IT project development team is actively using this to discuss and share project issues and concerns as well as for department announcements, and various social uses- such as lunch planning, sharing various interests and items on the internet.

Pros and Cons

Pros

Sending notifications when messages are sent to you.
Ease of user interface.
Ability to add and communicate to people outside of your organization.
Ability to share images and documents.

Cons

We are happy with all the funcationality in Slack.

Return on Investment

I believe this has increased productivity amongst the team in that we can get immediate responses to issues and questions, allowing us to have a better continuous flow of work
Having an easy to use tool like this speeds up on boarding, as new team members can easily learn. They also will have access to all existing resources within the tool
We have been able to customize communication groups to include those appropriate, eliminating unnecessary noise regarding areas not relevant to particular team members.

Alternatives Considered

Skype for Business (formerly Lync)

In our organization we cannot save conversations with Skype, so Slack provides that history and continuity. We find Skype buggy and sometimes frustrating to use. Sometimes people cannot see images pasted into Skype. The ease of seeing the multiple channels and allowing us to have them reside permanently and accessible based on privileges is really valuable. There is really no comparison to Skype with all the features and functionality available in Slack. The acceptance of this product is 100% within our organzation.

Other Software Used

ZenHub, Microsoft Visio, Microsoft Office 2016, Workfront

Likelihood to Recommend

It is especially valuable in helping with communcation between remote team members. The ability to call and share screens is really helpful, and has become our go to method to communicate, eliminating the need for skype and our various conference call systems available in our company. Using Slack for calls and meetings is now extensive within our group, and is done many, many times per day. it is easy to add people and to share and give sharing capabilities to other team members.

Slack Feature Ratings

Comments

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Slack- a great tool and embraced by our group!