Slack is much more than an instant messaging application
November 07, 2019
Slack is much more than an instant messaging application
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Slack
We are currently using Slack in all work teams in the digital area. Each sector has its own Slack group and they are not interconnected. The marketing, web development, Windows application programming, and graphic design groups have their separate areas. Integration with external software tools is great. It has a very varied catalog and each digital production department makes use of the extra applications that are most convenient for it. There is also a space in Slack for the entire organization, which has a channel of official communications. It is very easy to send messages and receive them. This is where we resolve general issues and receive instructions regarding the company's management.
- Perfect integration with external applications. The catalog is huge and responds before many needs of the digital work world.
- Instant messaging is on another level because of all the features in the chats. The threads are great to continue a conversation.
- Segment communication with channels that can be created at will. It's great to talk about various topics without mixing them.
- The Search Bar is great: search even within the content of the documents shared.
- At first, it is difficult to use Slack. It has many functions that are not intuitive to learn to use.
- The browser application sometimes does not send notifications on time.
- The license is expensive.
- It greatly increases the productivity of the team.
- All the applications that I use in my day to day are integrated, I am not distracted from my work.
- Team communication is very focused.
Before in the organization, we used Google Hangouts, but it was not well integrated into our team. The functionalities were very limited and could not cover our needs. The advice was very messy and we failed to meet the productivity objectives we had.
Do you think Slack delivers good value for the price?
Yes
Are you happy with Slack's feature set?
Yes
Did Slack live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Slack go as expected?
Yes
Would you buy Slack again?
Yes
Slack Feature Ratings
Using Slack
Evaluating Slack and Competitors
- Product Features
- Product Usability
- Third-party Reviews
Slack's features are amazing, I don't know any similar software. It is just what the organization needs, I have no doubt. Its external applications help a lot to improve the results in the enterprise.
I would not change anything. I really like Slack and I don't know anything like it.
Slack Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success | Problems left unsolved Slow Initial Response |
All the members of the development team saw that we could integrate external applications. We did not know which ones to choose or those that existed or how to start doing a work dynamic that would work to make use of all those tools.
A person from the technical support team advised us about the available applications and the dynamics that we could use to improve the productivity of the equipment.
Using Slack
| Pros | Cons |
|---|---|
Like to use Technical support not required Well integrated Consistent Quick to learn Feel confident using | Unnecessarily complex |