Slack is the nucleus of team collaboration and management
November 07, 2020

Slack is the nucleus of team collaboration and management

Amod Shinde | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is used to collaborate among all the employees of the organization ranging from developers to QAs, digital marketer, and HRs. As usual, there is a general channel, which is a group for all the employees to interact with, which involves discussions related to the company as a whole (and wishing employees well on special days and events). Each department has its separate channel to discuss department-related issues, for example, HR's will discuss increments in their group, developers will discuss the new software integration on their group, etc.
This has helped the organization to segregate the discussions and manage departments well. Sometimes a new channel is also created for a particular module and all the documents needed are attached to that channel for the module-specific process.
Added to that, Slack has integration for apps like Google Drive, Trello, etc., so team management also is possible with Slack as a center for all the linked apps used in the organization.

Pros

  • Integration with apps like Zoom, Google Calendar, Google Drive
  • Ability to create dedicated channels
  • Segregation between personal chats and channels
  • WYSIWYG editor for typing text

Cons

  • Slack app on Windows consumes a lot of RAM
  • Slack bot should be programmed to do more things
  • Small storage space available by default
  • Organization saw better team coordination
  • Work/discussion segregation with dedicated channels
  • Apps integration helped in better management of teams
Slack offers a seamless experience with a very simple and easy understandable user interface. Slack is better when it comes to memory management on Windows. The menu design offered by Slack to the left of the screen offers a much better user experience than those provided by counterparts. Some of the competitors offer only the app integration for the apps provided by their parent company while Slack provides app integration for most of the famous third-party apps. This really helps you cut down your costs as you choose the best apps and plans for your organization. Clean chat- and discussion-centric app, no unnecessary marketing tools integration. Slack does the work that it's meant for.
Some of the positives of slack are
  • Slack offers a platform for app integration, which helps in managing the whole of an organization's activities in once place, bethey calendars, Trello, Google Drive cloud, GitHub, Gmail, or Bluejeans
  • GitHub is a boon to developers and managers to track the issues in the code
Negatives are
  • Storage space offered initially is low and once it's over, all the data is encrypted and saved on Slack. The user has to pay to get that data back from the slack
  • Slack's help page offers almost everything you need to know about using Slack.
  • It provides options like getting started, using Slack, profiles, preferences, administration and customization of workspace, and roles and rights of the users, a tutorial for the integration of tools into your Slack workspace.
  • Slack also gives an option to contact them where we can report bugs or ask questions by attaching a file and sending a query.
  • The customer support is quite good, whether you are a free user or paid customer, the responses from the support team are very quick and, of course, you get added attention if you are a paying customer.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is well suited for midsize to small organizations for collaborating, text messaging, sharing pictures and documents. For a large organization, there can be a separate workspace made for each team within the organization itself. It's the best tool if you wish to keep your personal life separate from professional life, as it has a scheduled snooze timer that will snooze the notifications after a specified hour so that you can spend your personal time without disturbance. Workspaces in Slack are suitable for teams within the bigger organization. It lets you completely separate a team from others if you wish to. If the aim is to have everyone under the same workspace, Slack is a bit costlier as an option. The storage offered by default (for free) isn't enough and one needs to invest more to buy more space or delete older conversations and files.

Slack Feature Ratings

Project Management
8.5
Task Management
8
Scheduling
10
Workflow Automation
8
Mobile Access
10
Search
9
Visual planning tools
6
Communication
9.4
Chat
10
Notifications
10
Discussions
9
Internal knowledgebase
9
Integrates with GoToMeeting
10
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
8
File Sharing & Management
8.3
Versioning
8
Video files
8
Audio files
8
Document collaboration
8
Integrates with Google Drive
10
Device sync
8

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