Central communication hub
December 04, 2024

Central communication hub

Kamil Szymański | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Internal communication, communication with external partners, and automated notifications.
Apart from standard communication, it allows to easily automate processes and provide alerting capabilities that can be acted upon by non-technical users.
It also integrates well with external applications and services, including providing notifications (e.g. resource access requested) and basic management (e.g. grant access to requested document) capabilities.

Pros

  • threads
  • integration with external services
  • ease of use

Cons

  • huddles
  • more compact UI
  • collaboration with external partners
  • centralized communication hub (lowered communication costs)
  • existing integrations with popular services (lowered costs of integration)
  • integration with corporate user management solution (lowered costs of maintenance)
Main points would be:
- ease of use
- low barrier of entry
- multitude of integrations with external services.
Huddles could be more pleasant to use and offer more option, but they can be easily replaced with e.g. Zoom integration
Much simpler and more pleasant to use than the alternatives.
Provides integrations, with external services, that work out of the box which is often an Achilles heel of competitive solutions.
Pricing is unfortunately not that great when compared to alternatives that come in a bundle (e.g. Microsoft 365 offering).

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is much more pleasant to use than corporate communication tools (e.g. MS Teams) and in my experience facilitates online communication better than the mentioned alternatives.
Multitude of integrations with popular applications and services (e.g. Miro) can easily make it a one-stop-shop for your day-to-day activities within your company.

Slack Feature Ratings

Task Management
8
Scheduling
8
Workflow Automation
8
Mobile Access
6
Search
9
Visual planning tools
Not Rated
Chat
10
Notifications
7
Discussions
10
Surveys
7
Internal knowledgebase
4
Versioning
Not Rated
Video files
Not Rated
Audio files
9
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Device sync
Not Rated

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