Family Business Facilitator
September 19, 2025

Family Business Facilitator

Garth Atkinson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Modules Used

  • Remote Desktop

Overall Satisfaction with Splashtop

I have a family business. I have several PCs at my home office. My remote users use Splashtop to login from their home to the target PC at my home office. My databases and email accounts are specific to the host PC so the remote user logs on to a specific PC to do a business function. Each PC has a logon so my personal PC is only accessible from me whereas my business PCs are accessible by others. When I am out of the office I often use my cell phone to log into my PC to check on emails or look at a report. Spashtop tells me if someone else is logged in that PC and I decide to bump them or not. Its not practical to do transactions from my cell phone but I can browse with it to see if I need to login from a big screen PC. to take action. I take a small laptop when I travel which lets me check on the business while I'm away. Of course my host PCs at home need to be left on to enable me to login. When power fails occur depending on the length of the outage the host PC may be off so I may need to get someone to restart that PC soo I can login.

Pros

  • can have multiple target PCs
  • Security separate per PC
  • Remote devices can be anything
  • Have control assigning who can login

Cons

  • no sure
  • Life saver during Covid
  • Enables me as manager to login and conduct business when travelling
  • Staff that have sick children or ill themselves can work from home.
  • Snow days are less intrusive as much business can be conducted remotely.
  • Our telephone answering machine creates an email of the message which can be accessed remotely.
Have not had issues for years.
We are not security experts so depend on Splashtop operating procedures to give us a certain level of security. Have never had any strange activity. In our case when the remote user is in the office they work on the computer directly so attackers can't use our hosts PC while we are already on it.
It was tricky to setup remote users while we were out of the head office. A new remote user must be acknowledged by the host PC. There are a couple different aps for Splashtop so you must load the right on to be a remote user. We originally loaded the wrong ones so we had to figure out what was wrong at first. Also when a host PC becomes a remote to another PC it can be tricky.
Yes - GOTOMY PC not sure why it was long ago.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Well Suited for Remote users with PCs needing to login to specific remote PC's. It is less functional for remote users on Cell phones although Cell phone users can look on the remote PC to see if they need to logon from a desktop to conduct transactions.

Using Splashtop

Multiple family members use it intermittently without support. I use it intuitively as I don't remember details and still figure it out when I haven't used it for awhile.
ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Lots to learn
  • login from my cell phone
  • login from a new PC
Yes - With the small screen and my eyesight my usage is screening. Using the mouse if difficult for me. Such as working with outlook on the remote using Splashtop is difficult to select emails to open.

Upgrading Splashtop

  • we didn't do it
Yes - from free to paid to get more functionalty. it worked out for us.

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