Perfect for remote teams!
Updated July 25, 2023

Perfect for remote teams!

Ceci Lardizabal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

All of the staff work remotely and Splashtop allows us to access the server. All the departments use it for different purposes. We store big files on a server in California, and before uploading them to the cloud, we have access through Spalshtop.

Pros

  • Fast connection.
  • Doesn't lag
  • Easy set up.

Cons

  • I haven't had any issues using it. It's pretty straight forward. You just click "connect and" that's it.
  • I don't know.
I have never had to contact the support team or request a ticket. I've never had an issue using this tool or connecting to the server, that says it all about this tool. It's simple to use and straight forward. Every user has its account, just connect to the server and get the job done.
I think Splashtop's security features are good. Our operation's team takes great care when it comes to security, so if they decided this is good, then it must be. It sends you a verification code when it's been a while since you last logged in or you're trying to access from another device.
The setting up process was very fast. We were provided with a login, we created our password and that's it. Didn't have any issues with it. It was super fast and was logged in a matter of minutes, if not seconds. Didn't have any issues login into my account and creating a password.
Yes - We wanted to find another product because the previous one was too expensive. We used to use GoToMyPC. We encounter that the money wasn't the only benefit. It's speed and issue-free was a great advantage. The previous tool would lag sometimes, and we haven't had that issue with Splashtop. It's been great.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

It's well suited for any remote team that needs an easy-to-use tool to collaborate with each other. It's fast, reliable and doesn't lag, which is perfect for remote teams where you need to share files or show something to someone else remotely. It's a great tool.

Using Splashtop

4 - Project manager and logger.
1 - You need to know how to move around a computer and keep in mind you're working remotely, but that's about it.
  • Storage
  • Remote access
  • It's easier to use than the previous one we were using.
  • Not sure.
It's super easy to use and affordable.

Evaluating Splashtop and Competitors

  • Ease of Use
The most important factor was the ease of use. The previous one wasn't as easy as this one.
I wouldn't change anything.

Splashtop Implementation

No, everything went smooth.
  • Implemented in-house
  • Nothing. Was super easy to use from the start.

Splashtop Training

  • No Training
Yes, it's very easy to use, very intuitive. We didn't need any training.

Configuring Splashtop

Just right for this product. I don't think there is many setting up to do once you start using it.
I wasn't the one setting up, but the rest of it is very straight forward, I'd imagine the setting up would be the same.
No - there is no facility to customize the interface
No - we have not done any custom code
Nothing comes to mind.

Splashtop Support

Using Splashtop

Because it's really easy to use. You just log in with your account, select a server to log in and that's it.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Connecting remotely to another computer.
  • None

Splashtop Reliability

It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.

Integrating Splashtop

I've never had any issues.
  • Box.com
  • digital pigeon
  • Goodle drive
I just use these tools when I access the remote server via Splashtop
Nothing comes to mind but if we do, I'm sure we won't have any issues.
  • File import/export
None.

Relationship with Splashtop

I wasn't in charge of buying it.
I wasn't in charge of buying.

Comments

  • Sakima Ng | TrustRadius Reviewer
    Sakima Ng
    (Vendor Representative) commented a year ago
    Hello Cici, Thank you for taking the time to share your experience with Splashtop. It's great to know that you find Splashtop's connection fast, lag-free, and the setup process easy. We understand the importance of a straightforward user experience, and we're pleased to hear that you haven't encountered any issues. We're also pleased to learn that Splashtop's security features meet your team's standards. We appreciate your trust in Splashtop and look forward to continuing to support your remote work needs. If you ever have any questions or need assistance in the future, feel free to reach out.

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