Sprout Social makes my job so much easier!
November 01, 2021

Sprout Social makes my job so much easier!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Sprout Social

We use Sprout to create and schedule posts across our social media platforms and I've found it to be reliable, both desktop and mobile versions. The reporting functions, including comparative reports, are excellent, as is the social listening add-on, which we recently added to our plan—after a dismal experience with another company.
  • Exceptional reporting capabilities
  • Intuitive—I have several students who use it to create posts and the training takes five minutes
  • Excellent customer service
  • Great social listening tool
  • I'd like the ability to post more than 10 photos in a single post
  • I can confidently schedule out content for when I'm on vacation, so the work doesn't have to be done by others
  • My students can create their own posts (awaiting my approval), which saves me a great deal of time
  • The reporting gives us valuable information, including which posts perform the best, so we know where to invest our time
  • The comparative reports let us know how our competitors are doing—valuable information when we're looking to spend more on social media
Sprout is more intuitive and it's more reliable.

Do you think Sprout Social delivers good value for the price?

Yes

Are you happy with Sprout Social's feature set?

Yes

Did Sprout Social live up to sales and marketing promises?

Yes

Did implementation of Sprout Social go as expected?

Yes

Would you buy Sprout Social again?

Yes

It's responsive and intuitive.
It's always easy to get in touch with someone and our account exec reaches out regularly to see if I need anything and to give us any updates.
I haven't had a bad experience with Sprout—though I have with other SM management tools—and I find them to be worth their price (mid-market). Both the desktop and mobile versions work well and provide me with the posting, reporting, and social listening abilities I need.

Sprout Social Feature Ratings

Boolean keyword searches
9
Filtering out noise/spam
9
Sentiment analysis
10
Broad channel coverage
10
Content planning and scheduling
10
Audience targeting
Not Rated
Content optimization
10
Workflow management
10
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Twitter
10
Facebook
9
LinkedIn
10
Google+
Not Rated
Instagram
8
Pinterest
Not Rated
Campaign success analytics
10
Real-time tracking
10
Competitor analysis
10
Role-based user permissions & privileges
10
Mobile access
9