Overall Satisfaction with Talkdesk
I've been working with Talkdesk for a year now it solved all the problems we had with other dialers, working almost 5 years in my actual company, we faced so many issues, but with Talkdesk we were able to get back our job quality, made our daily work much smoother than ever.
- Easy call system, easy to call and manage.
- Very stable and rarely crashes.
- Syncs with our internal system, making it precise and easy to use.
- It takes some time to sync with our Salesforce after an internal change of data.
- Be able to preselect the county codes and set some as default.
- Call history for users, without the need of an admin.
- I have no access to this information.
Overall quality, is far superior to the other products, we used to have a lot of problems with the database, reports, and quality of the calls itself. Since we start using Talkdesk we improved our work quality by 200% in the first 3 months, it became easy not just for the admins but also for the users.