Item: Talkdesk
Rating: 10
Author: Marcos Sanches

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

I've been working with Talkdesk for a year now it solved all the problems we had with other dialers, working almost 5 years in my actual company, we faced so many issues, but with Talkdesk we were able to get back our job quality, made our daily work much smoother than ever.

Pros and Cons

Pros

Easy call system, easy to call and manage.
Very stable and rarely crashes.
Syncs with our internal system, making it precise and easy to use.

Cons

It takes some time to sync with our Salesforce after an internal change of data.
Be able to preselect the county codes and set some as default.
Call history for users, without the need of an admin.

Return on Investment

I have no access to this information.

Alternatives Considered

Avaya and Dialpad

Overall quality, is far superior to the other products, we used to have a lot of problems with the database, reports, and quality of the calls itself. Since we start using Talkdesk we improved our work quality by 200% in the first 3 months, it became easy not just for the admins but also for the users.

Other Software Used

Salesforce Commerce Cloud

Likelihood to Recommend

It's well suited for companies who need a simple and easy dialer to implement, for inbound or outbound calls, the reports are clean and easy to search and share, making the daily basis work better. The admins have control of all the call history and recordings, but for the user, it lacks a way for it to view his work time, call time, break time to help control their time.

Talkdesk Feature Ratings

Comments

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