Talkdesk is worth it!!!
May 21, 2019

Talkdesk is worth it!!!

Cory Swenson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

TalkDesk helps us every day by bringing happiness to customers all across the United States. We rent out parking spots at garages from California all the way to Canada and we couldn't do it without TalkDesk. TalkDesk is very reliable with phone calls, customers can hear us crystal clear(unless they have bad service), and we are able to bring people together one parking space at a time.

If we didn't have TalkDesk then SpotHero wouldn't be the best App that it is out today! GO TALKDESK!!
  • Bring customers and us closer together.
  • Help communicate internally within our company.
  • Helps non-tech savvy people to help other customers with ease.
  • Sometimes there is a bit of a lag retrieving data.
  • Glitches sometimes happen when clicking to transfer.
  • When changing status's it sometimes clicks a different one (could be the computer or user error).
  • TalkDesk helps bring our company one step closer to being one with the community.
  • It sometimes doesn't flow like it normally should.
  • Always holds up when we need it too most. Other systems have failed us and we are doing our best to recommend!
Talkdesk is not only one of the most user-friendly software that I have ever used, but it is also very appealing to the eye. Try it, you know you'll like it!
Everyone here at SpotHero would gladly recommend TalkDesk as the system actually works. It beings not only our employees together, but it also brings the customer one step closer to talking with us face to face. We wouldn't have any other program out there as TalkDesk is one of the best!! You rock TalkDesk!

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
7
Outbound response
10
Call forwarding
7
Click-to-call (CTC)
10
Warm transfer
7
Call tracking
10
Multichannel integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10