The perfect tool for call centers
Updated March 29, 2022

The perfect tool for call centers

yehia z | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

I like Talkdesk because it is easy to use, and it has good integration with Salesforce. It allows you to re-listen to calls. We have been using it for over three years now.
  • You can re-listen to calls.
  • You can track the number of calls.
  • I would like a mobile app.
  • It would be nice if it could auto detect the country code.
  • Saves time.
  • Increased efficiency.
Is a great software
  • Five9
Talkdesk was the best of the tools we tried. We have not needed to move on since implementing it.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

In my work, it is always adequate so I can manage many calls a day. It works very well, we make long calls which can reach up to 60 minutes.

Talkdesk Feature Ratings

Agent dashboard
7
Validate callers
Not Rated
Outbound response
8
Call forwarding
Not Rated
Click-to-call (CTC)
9
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
9
Multichannel integration
8
CRM software integration
8
Inbound call routing
8
Omnichannel inbound routing
Not Rated
Recording
9
Quality management
8
Call analytics
9
Historical reporting
9
Live reporting
8
Customer surveys
Not Rated
Customer interaction analytics
7