Talkdesk - Remote Team
October 06, 2020

Talkdesk - Remote Team

Jeffrey Adams | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Our Business Development team has used Talkdesk for the past 3 years. This team is mostly remote workers. It has been an efficient tool for prospecting. It allows us as a company to reach out to companies across various time zones in an organized manor. It is easy to use and setup.

Pros

  • Makes phone calls.
  • Allows you to track KPIs.
  • It has useful feature for management.

Cons

  • It is priced a little high.
  • Customer support could be better.
  • There are no dedicated customer success agents to understand and support company needs.
  • It has allowed our sales team to grow.
  • There are cheaper options out there that do more or less the same thing.
  • Allows you to track KPIs associated with making calls.
Myphoner is similar to Talkdesk. My personal opinion is that Talkdesk is a little over priced and Myphoner is able to do the same and more for a fraction of the price. That being said, Talkdesk is a little more reliable in some cases so a small percentage of my team has continued to use Talkdesk.
Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.
Easy to use and setup.

Do you think Talkdesk delivers good value for the price?

No

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Talkdesk is well suited for companies looking to grow their sales. It is very useful for companies that have remote workers in other countries. It allows your staff to work and make calls no matter where they are located in the world. As long as you have a steady internet connection you are good to go.

Talkdesk Feature Ratings

5.9
Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
5
Click-to-call (CTC)
5
Warm transfer
5
Predictive dialing
5
Interactive voice response
5
REST APIs
5
Call scripts
5
Call tracking
8
Multichannel integration
5
CRM software integration
5
7.2
Inbound call routing
7
Omnichannel inbound routing
7
Recording
9
Quality management
7
Call analytics
7
Historical reporting
9
Live reporting
9
Customer surveys
5
Customer interaction analytics
5
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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