Overall Satisfaction with Talkdesk
Our Business Development team has used Talkdesk for the past 3 years. This team is mostly remote workers. It has been an efficient tool for prospecting. It allows us as a company to reach out to companies across various time zones in an organized manor. It is easy to use and setup.
- It has allowed our sales team to grow.
- There are cheaper options out there that do more or less the same thing.
- Allows you to track KPIs associated with making calls.
Myphoner is similar to Talkdesk. My personal opinion is that Talkdesk is a little over priced and Myphoner is able to do the same and more for a fraction of the price. That being said, Talkdesk is a little more reliable in some cases so a small percentage of my team has continued to use Talkdesk.
Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?
Talkdesk is well suited for companies looking to grow their sales. It is very useful for companies that have remote workers in other countries. It allows your staff to work and make calls no matter where they are located in the world. As long as you have a steady internet connection you are good to go.