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Will recommend Talkdesk
July 29, 2021

Will recommend Talkdesk

Manveer Maan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is used to make calls to customers, they are being recorded and automatically linked to the customer number and name.
  • Recording the calls
  • Linking to customer number
  • Providing the timeline for the call
  • No
  • NPS
I like working while using Talkdesk.
Good
Always while making the calls
Talkdesk is much easier to use [than Zendesk].

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Talkdesk is well suited in order to make outbound calls, we can easily find out the call already made by any agent working in a big company. We can easily look into the duration of the calls. It is much easier to listen to the calls. We do [not] need to [download] the recording.

Talkdesk Feature Ratings

9.5
Agent dashboard
9
Validate callers
9
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
7
Call scripts
10
Call tracking
10
Multichannel integration
9
CRM software integration
10
9.8
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
9
Historical reporting
10
Live reporting
10
Customer surveys
9
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated