User friendly communication software for productive workers
July 29, 2021
User friendly communication software for productive workers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
As working in customer support, we use Talkdesk for all the tasks. We use Talkdesk to contact our all stakeholders. It is being used by all the departments for inbound and outbound calls. It's quite convenient for my company because it connects our customers to the support team within seconds.
- Different options in dropdown menu to update the status.
- It's easy to monitor the performance of employees.
- Call transfer is really good feature.
- I would say, there should be option contact other employees.
- Customers are always satisfied
- Increased agent productivity
- Helped to maintain workload
The platform is very user-friendly and [straightforward]. Even people that have never seen it before can start working immediately. The caller ID includes the email address of the customer for easy access to the information. The admin panel is great with a lot of options for reports, etc. Transferring calls to co-workers or external phone numbers is very easy. As long as you have a good pair of headphones you are ready to take on all the calls.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes