Ease and effectiveness!
November 03, 2021
Ease and effectiveness!
Score 10 out of 10
Overall Satisfaction with Talkdesk
Talkdesk is used in some of our other departments. It's easy to use and provides a wide range of useful real-time data. This software provider helps agents who are not as tech-savvy. Personally, I love how Talkdesk allows me to view my other group/team members. I am better able to manage my calls now and the callback feature is great. At first I was worried it may be a bad upgrade but it wasn't, it actually helps me to be more organized and in control of my system.
- Helps to improve customer satisfaction.
- Ensures that we aren't losing calls.
- Great at real time data.
- Ease and effectiveness of use.
- I found it really difficult at first to see real-time data re my live contacts.
- Do more webinars or email correspondence about Talkdesk.
- So far things are great.
- Reduced handle times for agents.
- More audible communication.
- Manageable queues.
- Easy to use dashboard and features.
Talkdesk is so easy to use, IT is not needed unless we run into an unknown error and once updated, issue is resolved. The only time that I have an issue with Talkdesk freezing is when a system update is needed and that is temporary. In my 1.5 years, I have not had a serious technical issue with Talkdesk that lasts longer than 2 hours.
I am satisfied with the software.
I remember when Is started out with Talkdesk and was required to log all my calls/activities. I was still working my way around the system and procrastinated with my logging, back then I wasnt aware that talkdesk saved all my data/activities. I was extremely relived when I found my contact\s logged under my talkdesk activities
Talkdesk is so effective at real-time data and is hassle-free. It helps Companies and agents alike to reach their goals. It's a great software to use in businesses and large centers worldwide. There are other software out there that performs but Talkdesk is known for their ease and effectiveness.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
This software is well suited in call centers. Talkdesk helps us to keep track of our communications and contacts. When I use Talkdesk, it's easy to log my calls as I can always go back to the information. I am confident because the system is easy to use and I now even show new hires how to use the features.