If you must call your customers, this is a no-brainer choice

The Talkdesk interface is extremely simple and intuitive, there are top menus where you can select the desired actions (e.g. incoming calls, outgoing calls), it also features a good size dialer where Talkdesk automatically detects the country that you want to call (as long as you put the country prefix), there is nothing to be improved on usability as it's perfect already.

I am mainly a final user from the product, however, the deployment and implementation were quite fast, the product also connects with our Zendesk bot and can provide all information that we need automatically, overall the implementation is good and serves well its purpose since the beginning, it never failed not even once.

Most of our cases are resolvable via 2 main methods: tickets and chats. Sometimes depending on the priority requested by customer we may give them a call via Talkdesk to discuss about the problem and make sure that they understand all the instructions provided on how to solve their problem. Calling in general takes a good amount of time so we always call people when strictly necessary. It has been working wonderfully so far.