Overall Satisfaction with Talkdesk
We use [Talkdesk] to communicate with our borrowers and installers on a day-to-day basis. It's also used to mark attendance, keep [track] of Aux usage, and monitor call handling.
- Record calls
- Live monitoring
- See daily activity uses
- Ability to lift hold and speak with borrowers without disconnecting other line
- Increased agent productivity
- Reduced average handle times
- Increased CSAT
Maybe once or twice [Talkdesk] might be out, meaning we are not getting incoming calls, and the tech support was able to resolve the issue in less than an hr.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Talkdesk Feature Ratings
Using Talkdesk
Customer service, sales admin, underwriting.
- Receiving calls
- Outbound support
- Sales
- To monitor quality assurance
- To take agents offline
- Monitor aux usage
Evaluating Talkdesk and Competitors
Talkdesk Implementation
Talkdesk Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using Talkdesk
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Making calls
- Receiving calls
- Call monitoring