Talkdesk Appreciation
Updated July 18, 2023
Talkdesk Appreciation
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk to make outbound and inbound calls. Talkdesk allows us to communicate more efficiently on voice calls. It is being used by the client services department mainly. It allows us to integrate our office numbers and crm.
- Importing contacts from CRM
- Call Recording
- Call Reports
- Network adaptability, call drops when network goes down.
- Less challenges after updates
- It should show the error when your time is incorrect and it wont log in.
- Reduced Average Hold Times
- Reduced Abandoned Calls
- Increased Service Level
When I could not log in because the time on my computer was wrong.
Talkdesk is better because of the user friendly interface.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Talkdesk Feature Ratings
Using Talkdesk
5 - Call Centre
We outsource our IT
- Customer experience
- Sales
- Internal communication
- Trend Analysis
- Forecasting Traffic
- Outbound Campaigns
Evaluating Talkdesk and Competitors
Yes - Phone Burner
- Cloud Solutions
- Scalability
- Integration with Other Systems
Integration with existing CRM,
Use free trials
Talkdesk Implementation
- Third-party professional services
Integrity
- I was not part of the implementation team
Talkdesk Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success | Slow Initial Response |
I only have user rights
Using Talkdesk
| Pros | Cons |
|---|---|
Like to use Technical support not required Well integrated Consistent Quick to learn Convenient Familiar | Difficult to use Feel nervous using |
- Dialing
- Transferring