Talkdesk Appreciation
November 19, 2021
Talkdesk Appreciation
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk to make outbound and inbound calls. Talkdesk allows us to communicate more efficiently on voice calls. It is being used by the client services department mainly. It allows us to integrate our office numbers and crm.
- Importing contacts from CRM
- Call Recording
- Call Reports
- Network adaptability, call drops when network goes down.
- Less challenges after updates
- It should show the error when your time is incorrect and it wont log in.
- Reduced Average Hold Times
- Reduced Abandoned Calls
- Increased Service Level
When I could not log in because the time on my computer was wrong.
Talkdesk is better because of the user friendly interface.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes