More Features for our Future!
November 20, 2021
More Features for our Future!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is the main tool that we're using for our business. This is where we communicate with our customers on different platforms such as calls, emails, and even on social media. This is an important tool for us as this is where our business is revolving. Very thankful for Talkdesk for making our lives so easy.
- Really good in using for comprehensive reporting
- Love how we can interact with our customers real-time
- Chat interactions are always on point
- can simplify some reporting
- should help with history data
- the ability to manage users status in omnichannel
- it definitely help us manage multiple interactions which is cost efficient
- the amount of time were saving in searching for historical data
- it shows Realtime status of an agent
Always! Daily usage of Talkdesk showcases how exceptional report this tool can offer. Aside from the real-time interaction with the customer, we can also see the real-time status of our agents which helps us manage the staffing and the business side of our company. It helps us resolve some behavioral issues through real-time queue management.
- Cisco Finesse and LivePerson Conversation Cloud (LiveEngage)
Talkdesk has a more comprehensive reporting and way of collecting jobs in one place. We don't need to use multiple tools as Talkdesk is our one place to go! Unlike other tools wherein they only have a specific line of business to offer, Talkdesk is the other way around. You can already have this for customer's calls, email, chat.. and that's for inbound and outbound.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes