Item: Talkdesk
Rating: 8
Author: Rahul Argekar

Use Cases and Deployment Scope

Best Call Dialler used till date. - Easy to use - Fast to dial numbers - Clear Recording of all calls in backup.

Pros and Cons

Best Call Recording maintains weekly.
Easy to Use interface.
Easy to switch number to call from.

Need to have a option to dial auto and after upload dialing sheet.
If we can get different themes for dialer.
Need to have a option to set Voice Mail.

Return on Investment

it has increased agent productivity.
it has increased contact center generated revenue.
Zero Error in dialing process.

Usability

Very happy with the user interface, Speed, Voice recording clarity.

Implementation Rating

No problem with speed and ease of Deployment.

Exceptional Examples of Talkdesk Support

It has helped in many escalations raised by the customer. Where we were having a recorded proof of talks to resolve it and make customers happy again.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

TalkDesk is the best used for customer services calls and for sales to keep a close track and commitment done by an employee to the customer and if any concerns are raised by the client. Voice recording helps to resolve most escalations.

BEST DIALLER USED EVER!!!

Overall Satisfaction with Talkdesk