Contact your customer at the right time, on the right channel.
March 10, 2023

Contact your customer at the right time, on the right channel.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Data Collection
  • Data Standardization
  • Data Transformation and Enrichment
  • Data Integration
  • Data Activation

Overall Satisfaction with Tealium Customer Data Hub

To increase the recurrence of visits and purchase frequency. We collect data from different sources and identify the customer profile. With this information, we contact customers in a more precise and personalized way, in several communication channels. We can leverage a number of offline and online data sources to find out what the customer journey really is. We can then interact with them in real time at various points in the journey, helping us to ensure a better pre- and post-purchase experience for our customers. Also, by combining data from different sources the tool allowed us to create a customer lead score and optimize return on investment by reaching the right audience in the right way.

Pros

  • Customer Profile( visitor Loook up)
  • Deduplicate data
  • Data integration

Cons

  • Customer usage alarm report
  • email alarm report when integration fails
  • Audience Sizing
  • Audience Connectors
  • definitely cost optimization related to paid media
we implemented it through a partner in the country, but anyway, Tealium Customer Data Hub always responds to calls very quickly and efficiently
User segmentation and profile stitching for a complete customer view works like a charm No-code tag management tools for client-side secrecy of private data and compliance with local legislation
due to the ease of integration with different data sources, both in input and output.

Do you think Tealium Customer Data Hub delivers good value for the price?

Yes

Are you happy with Tealium Customer Data Hub's feature set?

Yes

Did Tealium Customer Data Hub live up to sales and marketing promises?

Yes

Did implementation of Tealium Customer Data Hub go as expected?

Yes

Would you buy Tealium Customer Data Hub again?

Yes

Pros: Great opportunity and variety of integration with various market tools, saving a lot of implementation time We honestly have not had any negative experiences so far

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