TeamViewer - Daily Streamlined Support
April 27, 2018
TeamViewer - Daily Streamlined Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We use TeamViewer as an internal support platform. Each PC and server client has the host module installed allowing me to provide remote support to all users. We also have installed the remote support module on all company mobile devices for the same purpose. The host module allows users to submit a support request which allows me direct access to their device. I can also prompt access if they're calling in for remote support.
TeamVewer enables me to quickly provide assistance to our users and swiftly resolve technical issues without having to bounce from department to department all day.
TeamVewer enables me to quickly provide assistance to our users and swiftly resolve technical issues without having to bounce from department to department all day.
- The host module allows users to submit support requests specifying exact details of their issue. This allows me to prepare any supporting collateral, or research their issue prior to initiating the remote support session.
- Linking all devices back to the main account allows me to monitor specific information about their system (ie anti-virus status, disk space) without having to remote on to their device. This is great for proactive maintenance.
- With all devices linked to the main account, I am able to prompt for the user for remote access should they have called for assistance or sent an email to me.
- We also use the chat feature which allows users to initiate a chat with me prior to a remote support session.
- I also use it for monitoring our servers which are unattended. This is great as I don't have to remember the exact IP for gaining access as with Remote Desktop.
- Sometimes if a PC has a weak or patchy internet connection, TeamViewer struggles to connect. Even though this is frustrating at the time it can be taken as a positive aspect as well from a security perspective.
- TeamViewer has massively reduced the amount of time I had to spend going from PC to PC resolving technical issues as I can now do it all from my desk.
- With the functionality to support multiple users at the same time, my productivity has increased which in turn enables me to complete more tasks in a day.
- Generating external session codes allows me to provide support to customers who are experiencing issues with our website also.
Prior to buying TeamViewer we extensively reviewed a number of different platforms:
- AnyDesk - this is a simpler remote access platform, but I found it to be too temperamental with the connection and more often than not I would have to go to the PC instead.
- Join.me - in a similar way this free version is quite simple, but more suited to demo sessions or situations where the user instigates the remote support session.
- LogMeIn Rescue & GoToAssist were both more expensive and almost over the top for what we need (especially LogMeIn Rescue).