TrustRadius
Your remote office and support agent, wherever you are
https://www.trustradius.com/remote-desktopTeamViewerUnspecified8.51285101
Jose Quintero profile photo
April 26, 2018

Your remote office and support agent, wherever you are

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

TeamViewer is a lightweight yet versatile remote assistance application. Beginning with the first versions as remote control and sharing, TW is nowadays a very capable suite for remote collaboration, meetings and, of course, remote assistance and control with bi-directional audio, video, and chat. It can also be set up unattended on headless servers for direct access without recurring to RDP (MS Remote Desktop Connection protocol) and we use it in several financial companies that don't allow other solutions because of internal policies for remote support and direct access to managed servers, and even for short-to-medium training sessions in which some collaboration and interaction are encouraged.
  • Unattended operation. You can set up TeamViewer in a server, be it Windows or Linux, to be accessed and/or controlled remotely from a TV client from around the globe, provided there's a direct connection between both.
  • Flexibility. You can control your remote client from virtually any device, be it a desktop, laptop, server or even iOS/Android mobile devices. And the communication is establlished via secure UDP connection, with the option of configuring a dedicated VPN tunnel if required.
  • Versatility. TeamViewer is not only remote control; you can create and record demos, give interactive training, hold video conferences and many other collaborative features beyond the basic remote access & control.
  • Direct Access. TeamViewer provides remote access & control, but it doesn't provide a means to directly access remote device's parameters such as registry, current resource usage (CPU, RAM, Disk, Network), current available services and log management; you still need to access the remote device and access them from there. It does include File transfer though.
  • Version parity. On some versions (currently v13), you require forcing update your remote partner device's TeamViewer agent before beginning any engagement, which can derivate in time loss if you're in a hurry for service delivery.
  • Recording flexibility. As mentioned before, the video interactions can be recorded for future references, but the recording is made in TeamViewer's proprietary format (.TVS), which requires another TeamViewer client playback.
  • With TeamViewer, we were possible to access and do business with several financial companies that didn't admit other solutions because of internal corporate policies.
  • TeamViewer has been deployed unattended in several of our mission-critical headless servers for remote management.
  • TeamViewer has helped us even to do lightweight remote support using the free tier version on SoHos and students.
All these solutions are great in any way for remote support, however (with exception to Zoom) they all lack TeamViewer collaborative features such as video conferencing and remote live interaction via phone, video and/or chat, and event recording. Being Zoom the prime contender on this aspects, we had issues on some companies with firewall restrictions to acquire Zoom sessions via the web - on those cases in which the Zoom client installation was not allowed -, whereas TeamViewer, using a non-installable, ready-to-run lightweight app, allowed us to interact with such customers.
Any scenario in which either RDP is not viable or possible, or there are security restrictions for other solutions, is a go for TeamViewer. Also, environments with a diversity of architectures can work perfectly with the solution, given that it's compatible with most OS, mobile or not. On the other hand, environments with closed-architecture devices such as thin clients might opt for more proprietary solutions provided by their manufacturers if the TC's OS is not compatible with TeamViewer, or if they have storage restrictions.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
10
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
7
Annotations
Not Rated
Monitoring and Alerts
6
Multi-platform remote control
10