Teamviewer is excellent and is the best tool for remote access for users.
December 02, 2019

Teamviewer is excellent and is the best tool for remote access for users.

João Mauricio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer software is used in our company Grupo Boticário intensively by the user support team. All so-called technicians involving any type of remote access is the TeamViewer tool that is used. It is very practical and easy to use by everyone. The user only needs to have the tool installed, and access is guaranteed with the ID and password.
  • Time optimization
  • Easy and fast remote access
  • Efficient support
  • Always needs internet
  • If the internet link is too bad, access is slower.
  • Very fast technical troubleshooting
  • Optimization of employees working time
  • Travel savings
TeamViewer was chosen for its simplicity, security, and definitely, the reliability of the product. It is a reference in remote access software and hardly suffers from any technical problem. It is also a familiar tool that all support staff have worked hard on and know very well. Support, in case of a problem, is very good and recommended as well.
As I said earlier, TeamViewer is safe, has a lightweight, beautiful, and easy-to-use graphical user interface for all our employees. Remote access is easy to do and always solves any open problem in so-called technicians. A grade of 10 is for all of that. It is a tool that we recommend for anyone who wants to use something reliable and functional.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

The best scenario for using this tool is in support teams. Through TeamViewer support we can solve software problems on users' computers. We were able to install and uninstall programs, remove files, and other things. It is a lightweight, beautiful and fast tool. It's easy to use for everyone at IT.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
9
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
9
Session record
9
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10