Item: TeamViewer
Rating: 9
Author: ONeal Taylor

Use Cases and Deployment Scope

Teamviewer is used by the IT Support team to help troubleshoot users remotely. It is used for the entire organization and helps when users are having issues and cannot fix it themselves.

Pros and Cons

Remote control access.
Ease of use.
A widely popular software.

Better support for Mac.
Better support for iPhone.

Return on Investment

Less need for support staff to have to go to remote events to provide support.
Staff can get support wherever they are as long as they have Internet access.
Easy for support staff to get connected to remote users.

Alternatives Considered

BeyondTrust Remote Support (formerly Bomgar)

They are generally helpfully when dealing with issues with the software. Not a huge fan of the billing options. To change Billing info required a call into support. This should be available on the web portal like most other services.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

Likelihood to Recommend

This software is great as it allows the Support team to help troubleshoot issues remotely. Not good for conference calls or screen sharing in meetings.

TeamViewer Review

Overall Satisfaction with TeamViewer