TeamViewer Recommendation
January 15, 2024

TeamViewer Recommendation

Gal Avraham | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I normally use TeamViewer for remote support. It is easy to use and allows taking control on PC or mobile. It is relatively safe and reliable. It allows spontaneous take over as well as saved and trusted clients for take over based on user logon. Most users easily provide access codes.
  • Take over
  • Reboot
  • Remote install
  • Improve resolution
  • Improve performance
  • Add otp
  • Cost saving
  • Customer satisfaction
  • Saving of travel time
A few months as soon as we fully adopted the solution.
Better security, stack of features, much better user friendliness and so on and so forth. Also the mobile support is a good edge. They keep updating the product and securing it.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

This is very important and really supports us in many ways under regulation. When discussing support of sensitive data, it is really important to have this capability.
The main scenarios I use are support for remote users, remote installations, remote training and courses, and also support mobile devices.

TeamViewer Feature Ratings

Screen sharing
9
File transfer
9
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Centralized management dashboard
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated