TeamViewer, the invaluable IT tool!
March 01, 2024

TeamViewer, the invaluable IT tool!

Max Segal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Implementation is fairly easy even for one off installation but the facilities for large scale deployment are very helpful.
TeamViewer is our go-to for remote access and one-off application installation for the enterprise! It has become an invaluable tool for us to manage our now fully remote workers and cloud based backend. We can fully access and troubleshoot remote machines anywhere in the world, saving the organization who knows how many thousands without need for offices and server room space, and hundreds of hours of potential downtime when problems could not be resolved quickly and easily.

Pros

  • Complete remote access is easy and smooth, almost never any latency
  • File transfer is a breeze
  • Console quickly shows when a machine is offline which can be invaluable

Cons

  • There have been issues lately with Mac agents installation, in particular lost functionality after OS upgrade
  • It seems like the file transfer window cannot be minimized or moved while in progress so it blocks any other actions
  • Hundreds of thousands of dollars saved from being able to go fully remote and no need for office or server space
  • Hundreds of hours of gained productivity from ease of remote troubleshooting and application installation
  • Dozens of hours of gained uptime from useful central console monitoring
The economic and financial benefits were easily seen within one or two months as we went fully remote.
Overall TeamViewer is superior to other remote solutions that I've used. It is faster and more reliable, with a better overall interface and management console. AnyDesk is generally slower and the interface is not as intuitive or easy to use. Endpoint Central is also slower with inferior interface and not as reliable in terms of being able to connect to remote clients. Microsoft RDP is more comparable in speed to TeamViewer, though not as but often requires firewall considerations and settings, as well as lacking file transfer ability or management console, so it's much more limited.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

We have implemented the SSO and MFA features which fit in well with the rest of enterprise wide integrations. We take security very seriously and TeamViewer reaches that level.
As described earlier, it's become invaluable for the IT department and the rest of the organization in general. We could not be fully remote nor fully cloud-based without it. Productivity is maximized and large sums of money are equally saved.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
9.0
File transfer
10
Instant message
Not Rated
Access to sleeping/powered-off computers
7
Session record
10
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello Max, We are really pleased to know you have chosen TeamViewer as your first and trusted remote access solution. We are so thrilled to know that TeamViewer became a powerful and reliable tool for you to remotely connect to others at the same time! Without your support and trust, TeamViewer can't become the all-in-one remote access solution with reliability and cross-platform flexibility. We wish you a pleasant journey with TeamViewer and Happy connections! Best, Ying/TeamViewer

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