TeamViewer, the invaluable IT tool!
March 01, 2024
TeamViewer, the invaluable IT tool!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is our go-to for remote access and one-off application installation for the enterprise! It has become an invaluable tool for us to manage our now fully remote workers and cloud based backend. We can fully access and troubleshoot remote machines anywhere in the world, saving the organization who knows how many thousands without need for offices and server room space, and hundreds of hours of potential downtime when problems could not be resolved quickly and easily.
- Complete remote access is easy and smooth, almost never any latency
- File transfer is a breeze
- Console quickly shows when a machine is offline which can be invaluable
- There have been issues lately with Mac agents installation, in particular lost functionality after OS upgrade
- It seems like the file transfer window cannot be minimized or moved while in progress so it blocks any other actions
- Hundreds of thousands of dollars saved from being able to go fully remote and no need for office or server space
- Hundreds of hours of gained productivity from ease of remote troubleshooting and application installation
- Dozens of hours of gained uptime from useful central console monitoring
The economic and financial benefits were easily seen within one or two months as we went fully remote.
Overall TeamViewer is superior to other remote solutions that I've used. It is faster and more reliable, with a better overall interface and management console. AnyDesk is generally slower and the interface is not as intuitive or easy to use. Endpoint Central is also slower with inferior interface and not as reliable in terms of being able to connect to remote clients. Microsoft RDP is more comparable in speed to TeamViewer, though not as but often requires firewall considerations and settings, as well as lacking file transfer ability or management console, so it's much more limited.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
We have implemented the SSO and MFA features which fit in well with the rest of enterprise wide integrations. We take security very seriously and TeamViewer reaches that level.