Very happy with TeamViewer use every day
February 03, 2025

Very happy with TeamViewer use every day

John Demar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I am an everyday user who needs to access any of several dozen machines at different clients for OS or app configuration, end-user support via screensharing, and file transfers. This allows for faster response times to fix problems, install new apps, and provide support. As a software developer, I also use it to access machines for testing software I write that I cannot test on my development machine.

Pros

  • File transfer
  • Screensharing with an end-user
  • Recording mouse and keyboard movements for later use in app troubleshooting

Cons

  • Stop nagging me to improve security every time i access a report machine
  • Make ALL features available in the "old" interface with equivalent functions in the "new" interface. Examples: full display of machine notes, editability of machine notes
  • Offer file compression on recorded sessions
  • Less need to travel to clients on-site
  • Faster and more efficient turn-around on support
  • Ability to administer multiple machines at once
Immediately
For our purposes, each is roughly equivalent in features and usability. I do actually use all three of them and have used TeamViewer primarily when jointly supporting clients with other contractors.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

We use 2FA but none of the others.
Remote unattended access works as expected with only minor complaints.

TeamViewer Feature Ratings

File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Session record
8
Not Rated

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