Tovuti - weird name, steep learning curve, convoluted backend BUT great functionality, major flexibility, and good support.

None of it is intuitive or obvious. You definitely need multiple onboardings to get started. And even though Im a power user, using this platform daily at work (as Im the only admin of the system and the only one who knows how to use it), I have to email support minimum once a week (but upwards of five or six times some weeks!) to figure out how to do things. There are a lot of inconsistencies in the system --- like you may do something one way in one area, but different in another area. Everything is very disconnected and disparate. Once you get a hang of it, it's manageable but I have a lot of notes and have to misclick often as I re-figure things out.

Support is great. BUT not as great as our own company's support. They are pretty quick to respond, very polite, and answer my questions BUT if you want them to be consultative or provide advice, you really have to push for it. Our company tries to avoid frustrating users by anticipating user needs, answering the next logical question, and figuring out work arounds for the users when our system doesnt allow them to do something they want to; but this is not my experience at Tovuti, which is frustrating. When I ask how to do X, they may respond with "Well actually you cant do X. But you can submit a feature request." That is not useful. I have asked how to do something b/c I need to figure out HOW to do it. So if you're going to tell me that it can't natively be done, work with me to figure out HOW TO DO IT.

This platform is not for the faint of heart or the technically challenged. The LMS admin should write down detailed documentation of how they will use the platform internally so that others can use it as well. It takes a long time to learn. So it is best suited for more technical users. Because of the detailed permission in options, this is ideal for creating department-specific or internal versus external learning portals. It's really easy to make sure people only see or have access to things that you want them to. This is ideal for people who do not have a rapid e-learning development tool. This platform provides so many ways to create content in-app, that you don't need to come in with premade courses. This is less ideal for people who use SCORM.